Customer Service Advisor

3 weeks ago


Leeds, Leeds, United Kingdom DPDgroup Full time

Job Title: Customer Service Advisor

At DPDgroup, we are seeking an experienced and reliable Customer Service Advisor to strengthen our dedicated and friendly customer services team. As a key member of our team, you will be responsible for providing excellent customer service to both internal and external customers in relation to the collection or delivery of their parcels.

Key Responsibilities:

  • Providing timely and effective responses to customer queries regarding delivery status and Proof of Delivery (POD)
  • Investigating and resolving missing parcel issues and delivery disputes
  • Promoting company products and services to new and existing customers

Requirements:

  • Proven experience of working in a fast-paced customer service environment
  • Strong communication skills with a confident telephone manner and ability to build a quick rapport with the customer
  • Polite and professional at all times with a willingness to go the extra mile to exceed customer expectations
  • Excellent administration skills with the ability to use Microsoft Office programmes
  • Demonstrate high levels of self-motivation and initiative to effectively problem-solve

What We Offer:

  • Holiday trading
  • Enhanced maternity and paternity package
  • Free life assurance of 4 x salary on joining the pension scheme
  • Free onsite car parking for all employees
  • Health Kiosks visiting every location
  • Discounted shopping from hundreds of retailers including up to 5% off supermarket shopping
  • Milestone Days off to celebrate with your family and friends
  • Free eye tests and support with the cost of glasses for employees who regularly use a screen as part of their job


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