Help Desk Support
5 months ago
**What are we looking for in a Help Desk Administrator?**
- Strong prioritising and organisational skills.
- The ability to solve problems using your own initiative and be able to confidently recall training provided.
- To work with limited supervision when making decisions, able motivate self and be proactive.
- Strong communication skills - must have excellent telephone manner and be able to communicate electronically with end users/customers directly.
- Previous experience working in a customer service/admin function.
- The ability to work within a fast-paced environment and ensure smooth delivery of services provided.
- Aptitude to influence and chase-up internal departments when/if required
- IT skills to include a solid knowledge and competence in the use of Microsoft packages, specifically Excel.
- Able to report data in a timely and accurate manner
- Confidence to highlight inefficiencies and recommend solutions.
- Ability to multitask.
**Desired Skills**:
- Knowledge or experience in facilities management administration, desired.
- Customer service background preferred but not essential, training will be given.
**Benefits**:
- SIA upskilling and licence renewals
- Paid holiday allowance of 5.6 weeks per year pro-rata
- Referral Scheme -_ earn £100 voucher for every successful referral_
- Uniform
- High-street discounts
- Free healthcare package which includes access to EAP
- Death-in-Service
- Statutory Pension Scheme
**About Company**:
First Response Group (FRG) is a total security, risk, and facilities management solutions company. We are leading the way with new technologies and training and development to deliver a first-class service to our clients.
What makes us different is our people. Our mission is to motivate, support, and develop our employees by creating a culture of 'inclusion and happiness'. It is vitally important to us that everyone feels part of the team, contributes positively to company development, and shares in our successes.
We are an SIA approved contractor, an ACS Pacesetter, and hold four NSI Gold accreditations.
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