Administrative and Support Officer

2 days ago

Belfast, United Kingdom Victim Support NI Full time

Title: Administrative and Support Officer – Belfast Hub

Location: Albany House, 73-75 Great Victoria Street, Belfast, BT2 7AF

Hours of Work: 37.5 Hours per week Monday to Friday 08:45am to 17:00pm with a 45 minute unpaid lunch break.

Duration: Permanent

Salary: £22,308 FTE per annum

Purpose:
Victim Support NI supports people affected by crime in NI. We are recruiting for an Administration & Support Officer who will support our service to ensure that we can continue to provide victims with the high-quality support they need in the aftermath of a crime. While having an ability to work on your own initiative, you will also work well as part of a team.

The main purpose of the role involves the provision of initial support to victims/witnesses of crime and the maintenance of effective administrative systems that support this engagement process.

Qualifications and Experience:

• 5 GCSE’s / O’ levels / Equivalent including English and Maths grade C or above with a minimum of one year’s experience in the provision of an effective administration service in an office environment

Or

Five years’ experience in the provision of an effective administration service in an office environment.

Skills and Experience:

• Proven organisational skills in an office environment

• Proven interpersonal skills, both verbal and written, with particular experience of making and receiving high volume telephone calls during peak periods.

• Experience of both internal and external stakeholder engagement

• Experience of dealing with confidential information - both verbal and written

• Experience of dealing sensitively with people in emotive situations

• Proven record of valuing accuracy and attention to detail within your work

• The post holder must be proficient in the use of Microsoft Office packages

• Experience of inputting data into an organisational case management system and applications

In addition to the above essential criteria, the following additional desirable criteria may be used to shortlist applicants:

• Experience of dealing with clients who may be vulnerable after experiencing a traumatic event would be advantageous

• Experience of addressing issues arising from working with the general public

• Experience of operation in a Volunteering organisation would be advantageous

• Knowledge of Northern Ireland Criminal Justice sector would be advantageous

We reserve the right to enhance the criteria as deemed appropriate in the event of a large volume of applications.

**Closing Date Thursday 3rd October 2024 no later than 12 Noon**

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