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Workplace Experience Coordinator
4 weeks ago
We use people-led services to connect colleagues to their environment through high- touch services and world-class customer service support delivered by employees like the Workplace Experience Coordinator. As part of the 'front-of-house' team, the Workplace Experience Coordinator acts as the first point of engagement with colleagues and visitors alike, creating a warm, supportive atmosphere that enhances the workplace experience.
This role is located in the West Sussex town of Burgess Hill on the edge of the South Downs National Park. The office is spread across 100,000 square feet over 4 floors and houses 1,500 colleagues.
Essential Duties and Responsibilities
- Displays a warm, friendly, professional greeting to all colleagues and visitors. Proactively engages and introduces themselves throughout the workplace.
- Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues.
- Maintains all location and service information, including notable colleagues, neighbourhood guides and colleague communications.
- Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory.
- Responds to all colleague requests and complaints promptly in a friendly and professional manner. Maintains accurate records of service requests and status.
- Provides coordination and support for delivery of Colleague Workplace Services. Services include, but are not limited to: Concierge, Meeting Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support.
- Responsible for maintaining awareness of the colleague workspace at all times. When applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly.
- Utilizes and maintains integrity of databases and other digital tools associated with service delivery, as requested.
- Follow security and emergency procedures as defined for the property. Respond to emergency situations in a calm, efficient manner. Summon appropriate assistance and make appropriate notifications in accordance with operating procedures.
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