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2nd Line Support Engineer SC Cleared Contract

2 months ago

Liverpool, Liverpool, United Kingdom LA International Computer Consultants Ltd Full time

Ensuring customer's support issues are logged and recordedResolve support issuesTaking ownership of support calls until a satisfactory resolution is reachedEscalation of complex issuesManage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA'sInstall, upgrade, support and troubleshoot in house EPoS ApplicationInstall, upgrade, support and troubleshoot in house back office applicationDiagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtimeTroubleshooting network connectivity in a LAN/WAN environmentInstall, upgrade, support and troubleshoot EPoS hardware such as printers, cash drawers, and line displaysTroubleshoot communication between back office application and EPoS applicationSC Clearance requiredDue to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply.

Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.

LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment Business & Agency depending upon the precise nature of the work, for security cleared jobs or non-clearance vacancies, LA International welcome applications from all sections of the community and from people with diverse experience and backgrounds.

Award Winning LA International, winner of the Recruiter Awards for Excellence, Best IT Recruitment Company, Best Public Sector Recruitment Company and overall Gold Award winner, has now secured the most prestigious business award that any business can receive, The Queens Award for Enterprise:
International Trade, for the second consecutive period.