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SC Cleared IT Support Specialist

2 months ago

Liverpool, Liverpool, United Kingdom ECS Resource Group Full time
Position Overview

Job Title: SC Cleared IT Support Specialist

Location: Liverpool, UK

Compensation: Competitive, commensurate with experience Inside IR35

About ECS Resource Group: ECS Resource Group is a prominent IT service provider committed to delivering outstanding support and innovative solutions to our clientele. Our dedicated team of experts is focused on maintaining the highest levels of service quality and security.

Role Summary: We are in search of a diligent and resourceful individual to join our service desk team. The ideal candidate will possess a strong customer service orientation and the ability to troubleshoot and resolve technical issues efficiently.

Key Responsibilities:

  • Provide first-line support to users, addressing inquiries and resolving issues.
  • Document and track all support requests in the ticketing system.
  • Collaborate with other IT teams to escalate and resolve complex problems.
  • Maintain knowledge of IT systems and services to assist users effectively.

Qualifications:

  • Active SC clearance is essential.
  • Experience in a service desk or technical support role.
  • Strong communication skills and a customer-focused approach.
  • Ability to work independently and as part of a team.

We look forward to welcoming a new member to our team who is eager to contribute to our mission of delivering exceptional IT services.