Japanese Speaking Helpdesk Engineer

3 weeks ago

London, Greater London, United Kingdom JAC Recruitment UK Full time

Japanese-Speaking Helpdesk Engineer

Business: Information Technology

Company Location: Dockland

Salary: 32,000 GBP/ year

Office working

All of the applicants must have an eligible visa for working in the UK.

Job Overview:

As a Helpdesk Engineer, you are the first point of contact for customers, playing a crucial role in delivering IT support. You will troubleshoot and resolve technical issues, manage IT support tickets, and provide hands-on support both remotely and on-site. Your role also involves system administration, project coordination, and maintaining secure operations. The position may require overtime and global travel.

Key Responsibilities:

  • Provide 1st and 2nd level troubleshooting via email, phone, chat, and on-site.
  • Manage IT support tickets and ensure timely resolution.
  • Offer temporary or long-term on-site support as needed.
  • Attend customer meetings and build strong relationships.
  • Perform hands-on PC support, initial kitting, and server administration.
  • Design and plan enterprise IT environments.
  • Manage vendor relationships and negotiate contracts.
  • Conduct proof of concept and acceptance testing.
  • Implement and manage security systems for PCs and servers.
  • Oversee project schedules and service delivery.
  • Ensure profitable and secure system operations.
  • Travel globally for business as required.

Skills & Qualifications:

  • Proficiency in Microsoft Windows 10/11, Servers, MS Office, and Antivirus software.
  • Experience with PC Hardware, Servers, and Public Clouds (AWS, Azure).
  • Knowledge of network products like Switches/Routers/Firewalls is a plus.
  • Familiarity with Microsoft Active Directory; experience in AD design and administration is preferred.
  • Certifications in PCs, servers, networks, or ITIL are an asset.
  • Strong communication skills in English; Japanese is a plus.
  • Proven customer service experience and strong organizational skills.
  • Ability to multitask and manage time effectively.
  • Positive attitude, strong work ethic, and attention to detail.

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