Customer Service Administrator

4 weeks ago

Sheffield, Sheffield, United Kingdom Kuehne+Nagel Full time

Experienced customer service administrator handling inquiries and maintaining records

Your Role

This role ensures that all relevant KPI's and trackers are kept up to date & takes responsibility for the co-ordination and administration of customer returns to the Chapeltown Distribution Centre for both human and veterinary products in a timely and compliant manner. Also responds to Distribution related customer claims within agreed timescales as well as act as the main reception for incoming calls and to efficiently carry out general office duties.

Your Responsibilities

  • Coordinate all aspects of the purchase ledger for the site, covering the scope of purchase requisition through to purchase order and finally to invoice receipt.
  • Ensure all invoices are checked for compliance with expected costs before seeking approval from the appropriate manager forwarding to external source for payment ensuring all parked and blocked invoices are investigated and cleared in a timely manner
  • Maintain local files to track capital and revenue spend.
  • Responsible for monitoring all site consumables and the purchasing of these items to ensure adequate supplies - source data and collate that data for a range of KPI's
  • Work with procurement to ensure Chapeltown requirements are met.
  • Arrange travel and accommodation and hospitality requirements such as buffet lunches for Chapeltown meetings.
  • Provide Chapeltown standard site induction to contactors / visitors covering and Health and safety and local site rules.
  • Ensure all MHE are serviced / repaired according to HSE, all defects and repairs logged in truck folders
  • Customer Service KPI's and trackers are kept up to date to support the Distribution function as a whole.
  • Ensure the Global Facilities Carbon Calculator is continually updated in line with site carbon footprint
  • Respond to Distribution related customer claims within agreed timescales.
  • Act as the first point of contact for all customer service-related queries (e-mail or phone) providing a proactive interface between our customer services teams
  • Co-ordinating the returns of pharmaceutical and veterinary products ensuring records are kept up to date at all time

Your Skills and Experiences

  • Experience of pharma & healthcare supply chain
  • Experience in Contract Logistics warehouse administration with the ability to deal with both internal and external customers
  • Excellent communication and organisational skills
  • Good knowledge of financial systems and month/year end process
  • Self-starter capable of working with minimum supervision
  • Flexible and able to work accurately under pressure in a very busy environment
  • You should be a team player with the self-drive to be pro-active and add value in a dynamic and changing organisation.
  • You should be a proficient MS Excel user and familiar with working on Stock Management System.
  • Knowledge of Good Distribution Practice
  • Excellent attention to detail and excellent record keeping skills

Good Reasons to Join

As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop.
* 26 days holidays plus bank holidays * 2 volunteering days per year * 3 x Life Assurance Option if you join the KN Route2 pension scheme * A tailored personal development and training programme. * Trusted and empowered to deliver and be your best. * We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. * Enhanced Maternity/Paternity Leave * Childcare Vouchers * Cycle to work scheme * Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) * Refer a friend scheme
As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.- with the nature of your request. We will answer your inquiry within 24 hours.


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