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Customer Service Representative

2 months ago

Sheffield, Sheffield, United Kingdom Steer Automotive Group Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Advisor at Steer Automotive Group. As a key member of our front-of-house team, you will be responsible for delivering exceptional customer service and ensuring smooth operations.

Key Responsibilities

  • Manage customer inquiries, complaints, and resolutions with professionalism and efficiency.
  • Provide outstanding customer service, interacting with customers and stakeholders face-to-face and over the phone.
  • Coordinate customer bookings and arrange seamless vehicle collections and returns.
  • Maintain communication with our drivers, efficiently managing the transport diary to optimize logistics.
  • Update insurance companies and ensure accurate records on computer systems and portals.
  • Meet daily KPI targets to uphold service standards and operational efficiency.
  • Assist in moving vehicles on the forecourt as needed.
  • Prepare job packs and perform associated administrative tasks with meticulous attention to detail.

About You

We are looking for a candidate with:

  • Prior experience in a customer service-focused role, ideally from an automotive background.
  • Exceptional customer service and communication skills.
  • Strong multi-tasking abilities and adaptability to changing priorities.
  • Proficiency in administration tasks and using computer systems, including MS Office.
  • Ability to work effectively within a team environment and excel in independent work.
  • Self-motivation and a proactive attitude towards problem-solving.
  • Good knowledge of the local area for efficient transport logistics.
  • A valid driver's license (ideally clean).