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Senior Customer Service Advisor

3 months ago

StokeonTrent, Stoke-on-Trent, United Kingdom Logic Resourcing Full time

We are looking for a talented individual with strong communication skills and a knack for problem-solving to join our team as a Senior Customer Service Advisor.

The role involves managing and resolving customer complaints efficiently, ensuring that quality standards are upheld.

This is a great opportunity to work for a family-owned company with a values-based culture that emphasizes teamwork and trust.

Key responsibilities include investigating complaints, collaborating with different departments, and addressing customer concerns effectively.

The ideal candidate will have excellent communication and analytical skills, as well as a commitment to delivering exceptional customer service.

What we offer:
  • Competitive salary of £26,000
  • Annual bonus
  • 25 days holiday plus bank holidays
  • Monday to Friday working hours
  • Eye care vouchers
  • Social events throughout the year
  • Company sick pay scheme
  • Workplace mental health initiative