Senior Customer Service Manager
2 weeks ago
We are seeking a highly experienced and confident Senior Customer Service Executive to join our team at Wallace Hind Selection Limited. This is a senior role that requires a high level of expertise in customer service and the ability to lead a team to deliver exceptional customer experiences.
Key Responsibilities:
- Lead a team of customer service advisors to deliver high-quality customer service
- Develop and implement customer service strategies to improve customer satisfaction and loyalty
- Collaborate with other departments to ensure seamless customer service delivery
- Monitor and analyze customer feedback to identify areas for improvement
Requirements:
- Proven experience in a senior customer service role
- Excellent leadership and communication skills
- Ability to analyze customer feedback and identify areas for improvement
- Strong problem-solving and decision-making skills
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and development
- A dynamic and supportive work environment
How to Apply:
Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.
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