Senior Customer Service Manager

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom WALLACE HIND SELECTION LIMITED Full time
Job Title: Senior Customer Service Executive

We are seeking a highly experienced and confident Senior Customer Service Executive to join our team at Wallace Hind Selection Limited. This is a senior role that requires a high level of expertise in customer service and the ability to lead a team to deliver exceptional customer experiences.

Key Responsibilities:

  • Lead a team of customer service advisors to deliver high-quality customer service
  • Develop and implement customer service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless customer service delivery
  • Monitor and analyze customer feedback to identify areas for improvement

Requirements:

  • Proven experience in a senior customer service role
  • Excellent leadership and communication skills
  • Ability to analyze customer feedback and identify areas for improvement
  • Strong problem-solving and decision-making skills

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment

How to Apply:

Please submit your application, including your CV and a cover letter, to [insert contact information]. We look forward to hearing from you.



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