Sales and Customer Service Representative

1 week ago

StokeonTrent, Stoke-on-Trent, United Kingdom Amplifon Full time
Sales and Customer Service Advisor

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Hanley. As a Sales and Customer Service Advisor, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities:
  • Manage the diary to optimize sales and service appointments, ensuring a perfect mix of new and existing customers.
  • Regularly review the clinic customer database to identify appointment opportunities and increase clinic performance.
  • Personalize welcome calls to maximize attendance and show appreciation for the benefits of this towards driving revenue.
  • Play an active role in generating revenue by scheduling appointments with customers and prospects in the shortest lead time possible.
  • Manage relationships with existing and potential customers to offer appropriate promotions, appointments, and hearing solutions.
  • Ensure the store appearance meets Amplifon guidelines and standards, including visual merchandising, promotional campaigns, and general cleanliness.
  • Manage stock levels to ensure the right amount of products are available.
Requirements:
  • Total customer devotion, being a people champion to ensure the clinic is successful and customer needs are met.
  • Computer literacy, including basic knowledge of Outlook, Teams, OneDrive, and previous experience with internal databases or appointment booking systems.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A proactive mindset, with a willingness to be flexible, agile, and react positively to change.
  • Ability to develop strong working relationships with other HAAs, CCCs, and Support Office departments.
  • Self-motivated with the ability to work with minimal supervision and take ownership to solve problems.
  • Understanding of and commitment to the Amplifon vision and values.
  • Strong organizational skills, with the ability to plan and prioritize your own workload.

Amplifon offers development opportunities towards more senior roles within the company. If you are a customer-focused and sales-driven individual, we encourage you to apply for this exciting opportunity.

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