Customer Service Operations Manager

2 weeks ago


StokeonTrent, Stoke-on-Trent, United Kingdom WALLACE HIND SELECTION LIMITED Full time
Customer Service Advisor Role

We are seeking an experienced and confident Customer Service Advisor to join our team at Wallace Hind Selection Limited in Long Eaton. As a key member of our customer service team, you will play a vital part in maintaining high standards of customer service, resolving issues promptly, and ensuring customer satisfaction.

Key Responsibilities:
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the customer service team to achieve high standards of customer satisfaction.
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers.
  • Identify and escalate customer complaints to ensure prompt resolution.
What We Offer:
  • BASIC SALARY: £24,000 - £28,000
  • 24 Days Annual Leave, including Christmas shutdown and birthday off
  • Emphasis on employee well-being and development


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