Customer Success Executive

1 month ago

London, Greater London, United Kingdom TIMES HIGHER EDUCATION Full time

HYBRID / LONDON days/week in the office)

SALARY: £28, ,000

Times Higher Education is the data provider underpinning university excellence in every continent across the world. As the company behind the world's most influential university ranking, and with almost five decades of experience as a source of analysis and insight on higher education, we have unparalleled expertise on the trends underpinning university performance globally. Our data and benchmarking tools are used by many of the world's most prestigious universities to help them achieve their strategic goals and our events series act as the home of higher education thought leadership around the world.

An exciting opportunity has arisen for a Customer Success Executive to join Times Higher Education's thriving Customer Success team to provide support across all corporate clients within the portfolio, working across our physical and digital events, as well as branding, consultancy, and advertising opportunities.

You will be working closely with Sponsorship Directors within the Corporate Solutions division, further liaising with our Consultancy, Content, Operations, Marketing, and Editorial teams. The Customer Success Executive will support the Corporate team with achieving sponsor deliverables, keeping all event trackers up to date, communicating and preparing partners for our events series, both physical and digital. The job would suit someone who is proactive, highly organised, outgoing, professional with excellent communication skills, and who has a passion for providing excellent customer service, whilst looking to build a career in the events industry.

The ideal candidate will be used to thriving in a fast-paced environment and working creatively and effectively both independently and within a hard-working team. This position offers a great opportunity to grow your digital marketing skills while exercising your problem-solving ability and building strong relationships with colleagues & clients in a cutting-edge business.

Key Responsibilities

  • Supporting the sponsorship team with client delivery across virtual and digital events, branding, advertising, consultancy, and bespoke events.
  • Main point of contact for sponsors collating contact details, information, and event specific requirements.
  • Managing all brand assets, logos, speaker bios and key sponsor information as required.
  • Serve as one of the main contacts at events for staff, sponsors and other vendors as needed. This includes pre-show, on show site and post-event.
  • Main point of contact for sponsor queries and requests for amends to their details.
  • Ensuring all event project plans are up to date.
  • Attending any pre or post-event briefs and wash ups.
  • Helping streamline processes and efficiencies across the division and shaping a newly formed and rapidly growing team.

    Person Specification

    Essential Skills/Qualifications:
    • Excellent communication and interpersonal skills with the ability to work with senior leaders from government, academia, industry across a wide range of personalities, abilities, and cultures.
    • Proven account management and/or operations experience, especially in live or digital events.
    • Quick to grasp new concepts and understand the value proposition for different groups of prospective sponsors.
    • Pro-active in identifying new ideas/trends and how they can be applied to existing campaigns and/or initiated as new ideas for existing clients.
    • Ability to work to agreed deadlines, working well under pressure.
    • Excellent planning and organisational skills to manage and prioritise workload.
    • Analytical from a marketing perspective – able to explain user interactions and how content/campaigns can be optimised and refined to support future success.
    • Able to build strong relationships with colleagues and clients.
    • Process driven with meticulous attention to detail.
    • Logical thinking and problem-solving ability, innovative at creating solutions.
    • Ability to work independently as well as part of a team. Be able to act on your own initiative when dealing with issues, and to be proactive in your approach to your work but knowing when to seek advice.
    • Strong drive, self-motivated.
    • Able to handle multiple projects.
    • Switched on and can-do attitude.
    • Commercial acumen
    • Knowledge of the Higher Education sector would be beneficial but not essential.

      You do You

      You do You. With colleagues located around the world, we know that our individuality and diversity of experiences are our greatest strengths. That's why we want THE to be a place where you are welcome to be who you want to be at work; where you can share whatever part of your life or self-identity you want, without obligation or facing discrimination; and where all abilities and perspectives are recognised and accommodated.

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