Customer Success Director

2 weeks ago

London, Greater London, United Kingdom Caselton Clark Full time

About Caselton Clark

We are a leading event facilitation company that specializes in connecting tech providers across the UK and Europe. Our mission is to foster meaningful relationships and drive industry growth through innovative events and digital sessions.

Key Responsibilities

  • Oversee the execution of client campaigns to ensure high-quality results and client satisfaction.
  • Coordinate sponsor content, including program sessions, editorials, webcasts, and roundtables, to engage corporate members and drive business growth.
  • Proactively manage accounts and report on customer health to internal stakeholders, identifying opportunities for improvement and implementing effective solutions.
  • Develop and implement customer success improvement plans to drive long-term relationships and revenue growth.

Requirements

  • A proven background in customer success, with experience as a customer success manager in a similar organization (events and media preferred).
  • Effective stakeholder management and communication skills.
  • Motivated and entrepreneurial individual with a passion for customer success and event management.

Perks and Benefits

  • A competitive basic salary with bonus and benefits package.
  • A fully remote position with flexibility to work within school hours for the right candidate.

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