Customer Success Director UKI

2 months ago

London, Greater London, United Kingdom Anaplan Full time

About Anaplan

Anaplan is a leading provider of cloud-based business planning and performance management solutions. Our platform enables companies to connect financial, strategic, and operational plans in real-time, providing unparalleled visibility and insights to drive business success.

About the Role

We are seeking a highly skilled and experienced Customer Success Director to lead our Customer Success team in the UKI region. As a key member of our team, you will be responsible for driving excellence throughout the entire customer lifecycle, from onboarding to renewal.

Key Responsibilities

  • Manage a portfolio of Anaplan customers, ensuring their continuous success from onboarding to renewal.
  • Lead a successful first implementation of Anaplan solutions, ensuring strong adoption and expansion plans.
  • Drive new business in UKI by securing new customers and logos through effective Customer Success and Professional Services pitches.
  • Provide versatile consultancy across various business functions, leveraging Anaplan's Platform across multiple industries and use cases.
  • Lead, engage and communicate effectively with customer executives, stakeholders, and partners to ensure successful account coverage.
  • Guide customers and team members through business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan.
  • Identify and capitalize on opportunities for customer adoption and expansion.
  • Ensure Customer Success programmatic coverage of your portfolio of Anaplan customers by enabling and coaching your team.

Requirements

  • Proven leadership and communication abilities.
  • Strong business acumen and problem-solving skills.
  • Ability to persuade, remain calm, and be resilient under pressure.
  • Innovative, methodical, and capable of active listening.
  • Proficient in managing large-scale teams across diverse geographies.
  • Experience in managing large-scale software projects and leading teams, preferably in a cloud applications management environment.
  • Background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support.
  • Familiarity with Agile methodology and strong contract negotiation and client management skills.
  • Demonstrated ability to exceed metrics and improve processes.

Preferred Skills

  • A track record of success in similar roles, with extensive experience in team leadership and project management in diverse and multi-vendor environments.
  • Strong capability in scoping client engagements and managing complex issues.

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