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Customer Success Director UKI

1 month ago

London, Greater London, United Kingdom Anaplan Full time

Anaplan is a leading provider of cloud-based business planning and performance management solutions. We are seeking a highly skilled and experienced Customer Success Director to lead our Customer Success team in the UKI region.

The ideal candidate will have a proven track record of success in customer-facing roles, with a strong focus on delivering exceptional customer experiences and driving business growth. As a Customer Success Director, you will be responsible for managing a portfolio of Anaplan customers, ensuring their continuous success from onboarding to renewal.

Key responsibilities will include:

  • Leading a successful first implementation of Anaplan solutions, ensuring strong adoption and expansion plans.
  • Driving new business in UKI by securing new customers and logos through effective Customer Success and Professional Services pitches.
  • Providing versatile consultancy across various business functions, leveraging Anaplan's Platform across multiple industries and use cases.
  • Leading, engaging, and communicating effectively with customer executives, stakeholders, and partners to ensure successful account coverage.
  • Guiding customers and team members through business process, technology, and client management challenges, promoting self-sufficiency and expansion within Anaplan.
  • Identifying and capitalizing on opportunities for customer adoption and expansion.

We are looking for a highly motivated and results-driven individual with a strong background in customer success, leadership, and business acumen. If you have a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for this exciting opportunity.