Customer Success Director UKI

4 weeks ago

London, Greater London, United Kingdom Anaplan Full time
Customer Success Director UKI

Anaplan is seeking a seasoned Customer Success Director to lead our UKI Customer Success team. As a key member of our organization, you will be responsible for driving customer success and growth in the UKI region.

Your Key Responsibilities
  • Lead a team of Customer Success Business Partners to ensure the successful adoption and expansion of Anaplan Platform subscriptions.
  • Develop and execute customer success strategies to drive value and competitive advantage for businesses through our planning software solutions.
  • Manage a portfolio of Anaplan customers, ensuring their continuous success from onboarding to renewal.
  • Collaborate with cross-functional teams to identify and capitalize on opportunities for customer adoption and expansion.
  • Provide versatile consultancy across various business functions, leveraging Anaplan's Platform across multiple industries and use cases.
Your Qualifications
  • Proven leadership and communication abilities.
  • Strong business acumen and problem-solving skills.
  • Ability to persuade, remain calm, and be resilient under pressure.
  • Innovative, methodical, and capable of active listening.
  • Proficient in managing large-scale teams across diverse geographies.
  • Experience in managing large-scale software projects and leading teams, preferably in a cloud applications management environment.
  • Background in customer services, ideally with experience in Enterprise Performance Management or Software Infrastructure Support.
  • Familiarity with Agile methodology and strong contract negotiation and client management skills.
Preferred Skills
  • A track record of success in similar roles, with extensive experience in team leadership and project management in diverse and multi-vendor environments.
  • Strong capability in scoping client engagements and managing complex issues.

Anaplan is a leading provider of cloud-based planning and performance management solutions. Our customers rely on our platform to drive business success and growth. If you are a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

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