IT Service and Operations Manager

2 months ago

Addlestone, Surrey, United Kingdom Veterinary Medicines Directorate Full time


The Veterinary Medicines Directorate (VMD) is an Executive Agency of the Department for Environment, Food and Rural Affairs (Defra) and is responsible for ensuring the safety, quality, and efficacy of veterinary medicines in the UK.

We have a vacancy for an IT Service and Operations Manager


As the IT Service and Operations Manager, you will agree and monitor IT service levels across all relevant business functions, managing an operations team with a user-centric support approach, focused on service availability, security and performance.


The VMD Service and IT Operations Manager will be an experienced IT professional with a passion for supporting live Service and Operations across the IT landscape.

You will be a highly motivated and organised individual with significant IT Service provision experience.

With support from others, you will lead a team responsible for provisioning and maintaining services across the IT estate, including legacy systems, networks, supporting hardware, software, M365, the IT Service Desk and more.


Experience that is required for this role:
Business analysis (IT operations). You know how to investigate problems and opportunities in existing processes and contribute to recommending solutions to these. You can work with stakeholders to identify objectives and potential benefits.
Ownership and initiative.

You can own an issue until a new owner has been found or the problem has been mitigated or resolved.

Relationship management. You can identify important stakeholders and relationships and work with teams to build these. You understand how to work with stakeholders and contribute to improving these relationships.
Service focus. You know how to see the bigger picture and can investigate how to get the best of underlying services.

(Relevant skill level:

practitioner)
Service reporting. You can produce relevant reports in a standard format in an agreed timeframe. You can work with important stakeholders to discuss any changes in the reporting processes. You can add a commentary that provides an interpretation for the data set.

(Relevant skill level:

working)
Technical understanding. You understand core technical concepts related to the role and can apply them with guidance.

(Relevant skill level:

working.)
User focus. You can identify needs and engage with users or stakeholders to collate user needs evidence. You understand and can define research that fits user needs. You can use quantitative and qualitative data about users to turn user focus into outcomes.

(Relevant skill level:

working)
The closing date for applications is 26 August 2024.

The Veterinary Medicines Directorate is an Equal Opportunity employer.

No Recruitment Agency, Newspaper or Publication calls please.

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