Institutional Client Services Associate

2 months ago


London, Greater London, United Kingdom Interactive Brokers Group, Inc. Full time

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide.

IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol "IBKR.

"


We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR's global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat.

If you have any additional languages, please disclose in the application.


We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings.

Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships.


At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.

Key

Responsibilities:
First point of contact for client queries, including but not limited to:

  • Assistance with multiple trading platforms (desktop, mobile, browser)
  • Resolution of trade-related queries (order entry, trade execution)
  • Communication and escalation of high-level issues to relevant stakeholders
  • Relationship Management for key institutional clients
  • Project Management of platform and process enhancements
  • Other tasks including client training, general market research and development
Qualification & Skills

  • Strong knowledge of listed Equities, Options, Futures, and FX.
  • Analytical problem-solver with a passion for technology and financial markets.
  • Prior experience in international settlements or clearing operations is a plus.
  • University degree or higher.
  • At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).
Location

20 Fenchurch Street, London, EC3M 3BY

8 am - 5 pm, Monday - Friday

Benefits

  • Career support and development
  • Salary commensurate with experience
  • Performance-based discretionary cash bonus scheme
  • Discretionary stock grant
  • Group Life Assurance cover
  • Group Income Protection
  • Occupation pension scheme based on Gross earnings
  • Hybrid working model
  • Above statutory annual leave, increasing with service
  • Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
  • Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)
  • Corporate events
  • Travel season ticket loans
  • Cycle to work scheme


  • London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Join Our Team As a Client Support Associate, you will play a vital role in our organization, assisting clients with the ISS-LiquidMetrix product suite. Your primary responsibility will be to address customer inquiries related to the LiquidMetrix suite, which may encompass technical, functional, or operational aspects. You will be expected to resolve issues...


  • London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Join Our Dynamic Client Support Team As a Client Support Associate, you will play a crucial role in assisting our clients with the ISS-LiquidMetrix product suite. Your primary responsibilities will include addressing customer inquiries related to the LiquidMetrix offerings, which may encompass technical, functional, or operational aspects. You will be...


  • London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Be Part of a Collaborative Environment As a Client Support Associate, you will play a vital role in assisting our clients with the ISS-LiquidMetrix product suite. Your primary responsibilities will include addressing customer inquiries related to the LiquidMetrix suite, which may encompass technical, functional, or operational aspects. You will be expected...


  • London, Greater London, United Kingdom Fisher Investments Full time

    Job Overview:The Institutional Group at Fisher Investments oversees a substantial portfolio exceeding $40 billion in global assets, catering to foundations, pensions, corporations, and various institutional clients. Delivering outstanding service to our clients is vital for nurturing, enhancing, and expanding these partnerships.The Role:As an Institutional...


  • London, Greater London, United Kingdom Interactive Brokers Full time

    Job Title: Institutional Client Services AssociateCompany: Interactive BrokersKey Responsibilities:Serve as the main liaison for client inquiries, delivering assistance for various trading systems and addressing trade-related challenges.Effectively communicate and escalate critical matters to appropriate stakeholders.Foster and maintain relationships with...


  • London, Greater London, United Kingdom Interactive Brokers Full time

    Job Title: Institutional Client Services AssociateCompany: Interactive BrokersKey Responsibilities:Serve as the main liaison for client inquiries, delivering assistance for various trading systems and addressing trade-related challenges.Effectively communicate and escalate critical matters to appropriate stakeholders.Maintain and nurture relationships with...


  • London, Greater London, United Kingdom Fisher Investments Full time

    Position Overview:The Institutional Group at Fisher Investments oversees a substantial portfolio exceeding $40 billion in global assets for various institutional clients, including foundations, pensions, and corporations. Delivering outstanding service is crucial for nurturing, enhancing, and expanding these essential relationships.Your Role:As a Manager of...


  • London, Greater London, United Kingdom Interactive Brokers Full time

    Job Title: Institutional Client Services AssociateCompany: Interactive BrokersKey Responsibilities:Serve as the main liaison for client inquiries, delivering assistance for various trading systems and addressing trade-related challenges.Effectively communicate and escalate critical matters to appropriate stakeholders.Foster and maintain relationships with...


  • London, Greater London, United Kingdom Fisher Investments Full time

    Job Overview:The Institutional Group at Fisher Investments oversees a substantial portfolio exceeding $40 billion in global assets, catering to foundations, pensions, corporations, and various institutional clients. Delivering outstanding service to our clients is crucial for maintaining, enhancing, and expanding these vital relationships.The Role:As an...


  • London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Join Our Mission to Deliver Excellence As a Client Services Specialist, you will play a pivotal role in assisting our clients with the ISS-LiquidMetrix product suite. Your primary responsibilities will include addressing customer inquiries related to the LiquidMetrix offerings, which may encompass technical, functional, or operational aspects. You will be...


  • London, Greater London, United Kingdom Bruin Full time

    Position OverviewBruin is a distinguished investment management firm seeking to expand its relationship management division. We are currently in search of a Institutional Client Services Technical Analyst to enhance our team.In this role, you will report to a dedicated group of relationship managers and collaborate closely with the broader investment...


  • London, Greater London, United Kingdom Bruin Full time

    Position OverviewBruin is a distinguished investment management firm seeking to expand its relationship management division. We are currently looking for an Institutional Client Services Technical Analyst to become a vital part of our team.In this role, you will report to a dedicated group of relationship managers and collaborate closely with the broader...


  • London, Greater London, United Kingdom Interactive Brokers Full time

    Role OverviewThe Institutional Client Services Associate serves as the primary contact for client inquiries, encompassing a range of responsibilities:Providing support across various trading platforms (desktop, mobile, web-based).Addressing and resolving trade-related inquiries, including order entry and execution.Facilitating communication and escalation of...

  • ESG Ratings Analyst

    1 month ago


    London, Greater London, United Kingdom Institutional Shareholder Services Full time

    Let's be #BrilliantTogether About ISS ESG ISS ESG is part of ISS STOXX, founded in 1985, ISS ESG solutions enable investors to develop and integrate responsible investing policies and practices, engage on responsible investment issues, and monitor portfolio company practices through screening solutions, climate data and analytics, as well as corporate and...


  • London, Greater London, United Kingdom MW Recruitment Limited Full time

    Institutional Relationship ManagerMW Recruitment Limited is seeking a dedicated and client-oriented Institutional Relationship Manager. This position is pivotal in enhancing and sustaining our global clientele, particularly focusing on institutional partners across diverse regions.Key Responsibilities:Manage the overall client experience to ensure...


  • London, Greater London, United Kingdom Marlin Selection Full time

    Institutional Sales Associate (AVP) - FICC The Institutional Sales team is responsible for a diverse range of products, including repo, money markets, emerging market rates (Asia cash and cleared rates), and foreign exchange. This is an exciting opportunity to join a dynamic and ambitious sales team at Marlin Selection, focusing on institutional clients such...


  • London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Join Our Team As a Client Relations Specialist, you will play a crucial role in supporting our clients through the ISS-LiquidMetrix product suite. Your primary responsibility will be to address customer inquiries related to the LiquidMetrix offerings, which may encompass technical, functional, or operational aspects. You will be expected to resolve issues...

  • HR Associate

    4 days ago


    London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    About the RoleWe are seeking a highly skilled HR Associate to join our growing team at ISS | Institutional Shareholder Services. As a key member of our global HR team, you will play a critical role in delivering high-quality HR expertise to the business.Key ResponsibilitiesProvide expert advice and guidance on HR matters, utilizing effective communication...


  • London, Greater London, United Kingdom Interactive Brokers Full time

    Key ResponsibilitiesAs the primary liaison for client inquiries, your role will encompass:Providing support across various trading platforms (desktop, mobile, web-based)Addressing and resolving trade-related inquiries (order placement, execution of trades)Communicating and escalating significant issues to appropriate partiesManaging relationships with key...


  • London, Greater London, United Kingdom ISS | Institutional Shareholder Services Full time

    Join Our Team as a Client Support Associate At ISS | Institutional Shareholder Services, we believe in the power of collaboration. As a Client Support Associate, you will play a crucial role in assisting our clients with the ISS-LiquidMetrix suite of solutions. Your primary responsibility will be to address customer inquiries related to the LiquidMetrix...