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Product Operations Manager

2 months ago

London, Greater London, United Kingdom NEW LOOK Full time
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an\u202fomni-channel\u202fbusiness serving millions of customers... we're New Look.\r

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Our\u202fpurpose is always to inspire That New Look Feeling and we believe that starts with us. Our values motivate us every day: we play to win, we're customer-obsessed and we work as one.\r

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The Role:\r

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You'll use your data, research and operations capabilities to supercharge our Store Experience team - helping drive forward their ambitious goal of more customers converting in store & increasing omnichannel behaviour. \r

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Responsibilities:\r

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Lead on experimentation within the team - working closely with data and research colleagues to understand the most important problems to solve and help test potential solutions.\r

Get experiments live by removing barriers, supporting great communications to retail teams, building relationships with test stores & draw up playbooks that we can use to scale winning experiments.\r

Take on getting both technical and non-technical experiments live (for example, changing team member 'upsell' techniques in the changing rooms, or launching a new feature in the app).\r

Be the "right arm" of the Product Manager leading the team - helping to unblock them at every turn and to get stuff done.\r

Take on responsibility for projects within the product team, especially when they might need collaboration and alignment from other teams.\r

Coordinating smooth Product launches and releases, anticipating 2nd and 3rd order effects.\r

Constantly thinking about the risks of decisions the team makes and how to mitigate them, ensuring any risk logs or documents are kept up to date.\r

Creating knowledge bases where data, experiment parameters, risk logs and updates can be easily self-served by interested stakeholders, not stuck in email threads.\r

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About You:\r

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You're a "get stuff done" person, who has experience in an operations, projects or growth role, and is keen to build high performing teams (using agile methodologies\/mindset)\r

You're known as a generalist, who is able to learn quickly and collaborates in the open by default.\r

You're good with data and know how to turn it into insight to inform decision making.\r

You're comfortable speaking with customers to ascertain their pain points and know the difference between research and sales.\r

You're not scared to discuss technical concepts, so you're able to work closely with more technical colleagues to find the most appropriate solution, with a focus on speed of delivery. \r

Proven track record of taking ownership and successfully delivering results in a fast-paced, dynamic environment. You are able to simplify complex ideas and maximise business value.\r

You create teams with a positive can-do attitude, that celebrates successes and failures together\r

You're comfortable with using tools like Trello to visualise work and shift communication out of closed channels like email.\r

You'll demonstrate excellent communication skills, both verbally and in written form. An expert in the power of Slack to drive asynchronous communication and culture change.\r

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Why New Look?\r

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The amazing people, the fashion - there are so many reasons to love working at New Look. We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals. You'll also receive these amazing benefits, to name only a few:\r

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40% staff discount

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Monthly 25% off privilege vouchers for family and friends to enjoy

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Season ticket loans

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Pension - A contributory private pension scheme

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Virtual GP access\r

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Apply now to find out more\r

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We pride ourselves on being a flexible employer. Although this is a full-time role, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.\r

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