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Manager of Product Operations
2 months ago
About Reapit
Reapit stands as a pioneering technology provider, delivering comprehensive business solutions tailored for estate agencies of various scales. With over 25 years of experience, we empower sales and lettings agents to foster relationships and expand their operations. Our technology seamlessly connects property professionals across Europe, the Middle East, Australia, and New Zealand with buyers, sellers, tenants, and landlords, facilitating transformative relationships.
In the UK and Ireland, Reapit’s premier technology suite equips estate and lettings agents with essential tools for lead generation, sales, lettings, property management, block management, client accounts, key management, and analytics, all supported by a secure infrastructure.
Globally, our technology is utilized by over 78,000 agents across more than 15,000 branches, managing over a million properties. This enables agents to efficiently run their businesses, identify growth opportunities, manage properties, collect rent, communicate with clients, and consistently deliver exceptional customer experiences.
Role Overview
As the Product Operations Manager at Reapit, your role will involve harmonizing roadmap documentation, serving as the guardian of agile methodologies, overseeing pricing strategies, and coordinating go-to-market initiatives on a global scale within the product organization. You will also synchronize marketing efforts to ensure a unified strategy and execution across the company. Your contributions will be vital in driving product success through collaboration with senior leadership, process optimization, and ensuring alignment across functions.
Key Responsibilities
- Strategic Planning and Execution: Collaborate with senior product management and delivery leaders to define and implement product strategies. Maintain a global roadmap that reflects individual product roadmaps in consultation with Heads of Product Management.
- Process Improvement: Enhance product development processes for increased efficiency and implement best practices in product management, particularly agile methodologies.
- Cross-functional Coordination: Work closely with engineering, marketing, sales, and customer support teams to ensure product success, facilitating communication and collaboration among various teams.
- Performance Monitoring: Establish and track key performance indicators (KPIs) for product performance, conducting regular reviews to assess and improve product outcomes.
- Capital Allocation Management: Provide assurance to the Chief Product Officer regarding the correct implementation of the capital allocation model across the organization.
- Customer Insights and Feedback: Collect and analyze customer feedback to guide product development and conduct market research to understand customer needs and industry trends.
- Risk Management: Identify potential risks throughout the product lifecycle and develop strategies for mitigation, ensuring compliance with relevant regulations.
- Product Lifecycle Management: Oversee the complete product lifecycle from ideation to launch and beyond, ensuring successful product launches and conducting post-launch evaluations.
- Reporting and Communication: Regularly update senior management on product status, risks, and opportunities, ensuring effective communication across all organizational levels.
Candidate Profile
At Reapit, we prioritize hiring individuals who align with our values and demonstrate the right attitudes and behaviors for success. While some requirements may be essential, we encourage all interested candidates to apply.
Essential Qualifications:
- 5+ years of experience in product management.
- Demonstrated experience in go-to-market planning and execution.
- Experience in crafting and managing product narratives.
- Familiarity with scalable agile frameworks for enterprises, particularly SAFe.
- Leadership experience within an organization utilizing SAFe.
- Attention to detail with the ability to communicate complex ideas simply and effectively.
Preferred Qualifications:
- Master’s degree in Business or a related field.
- Scaled Agile Framework (SAFe) certifications or similar credentials.
Success Metrics
As a Product Operations Manager, your early success will be measured by:
- Within 1 Month: Gaining proficiency in Reapit's product processes and tools, engaging with key stakeholders to understand the business and product impact. Identifying immediate priorities and risks for your product(s) and formulating plans to address them.
- Within 3 Months: Establishing strong relationships with the UKI Product, Partnerships, Platform Engineering, and Marketing teams. Taking ownership of product discovery and requirements definition, becoming the go-to person for your product(s) within the UKI business.
- Within 6 Months: Becoming a key member of the UKI Product function, demonstrating a solid understanding of Reapit’s customers and target market. Delivering high-quality content related to user story definition and backlog management, and engaging with customers to assess market needs.
What We Offer
We embrace a Flexible Working Policy, encouraging you to work from our London office 1-2 days a week. At Reapit, you will have the opportunity to make a significant impact and experience genuine personal growth within a supportive team environment. We offer a competitive salary and a range of benefits, including:
- 5.5% employer pension contribution.
- 24 days of annual leave (plus an additional day for your birthday), increasing by one day for each year of service (capped at 28 days).
- Closure over the Christmas period to allow quality time with family and friends.
- Formal and in-house training for your learning and development, plus access to Go1, the world’s largest online learning library.
- Health benefits, including Gym Flex and annual flu vaccinations.
- Season ticket loan.
- Regular social events, including Tucker Thursday, featuring delicious cuisine delivered to the office.
- Opportunities for retail benefits and savings through our partner, Benni.
Inclusivity Commitment
We are dedicated to creating a more inclusive and diverse workplace. Our hiring practices focus not only on experience but also on shared values and the right attitudes for success. We strive to foster an empowering environment where every employee feels supported and respected, encouraging new ideas and approaches while listening to all voices.
