Customer Success Manager- Core
2 months ago
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.
Learn more about our culture and how we make our employees happier through The Sprinklr Way ) .
Job Description
The Success Manager manages Sprinklr's largest customers and is the primary link between Sprinklr and our customer teams. In this position, you will ensure that Sprinklr customers maximise their investment in Sprinklr, equip them to pursue their strategic objectives, and help them achieve their desired business goals leveraging the Sprinklr platform.
The core CSM possesses both the technical knowledge as well as the business consulting acumen to work through complex use cases while understand the business and technology landscape to maximise the impact of Sprinklr's core offerings for our customers.
What You Will Do:
- Empower Sprinklr's largest enterprise customers to optimize their customers' digital experiences and achieve their business objectives through the adoption of Sprinklr.
- Act as a business consultant, with deep technical expertise to build success plans that document how Sprinklr technology is solving high level business pain, developing solution recommendations and aligning on meaningful metrics to validate business outcomes.
- Drive adoption, increase product stickiness, improve customer satisfaction, and cultivate Sprinklr advocates to ensure retention and growth
- Drive business outcomes and maturity within the customer organization through change management, governance, ongoing training and education
- Proactively identify, plan and execute against risk to achieve targeted retention and customer health.
- Build cross-functional and executive level customer relationships to ensure clients can articulate and understand the value Sprinklr is driving to their business.
- Develop a mutual technology roadmap to help grow customers sophistication with Sprinklr and expand into whitespace opportunities as a critical member of the account team
- Conduct regular customer cadences to align on value realization, align on agreed business priorities, and provide thought leadership specific to client's evolving business needs.
- Serve as the Voice of the Customer, advocating for your clients' needs within Sprinklr.
- Build and foster strong cross-functional working relationships with Sales, Services, Support, Product Management and senior leadership
- Partner with sales to identify upsell, and cross-sell opportunities within assigned client accounts.
- Align to The Sprinklr Way by helping to create a company-wide culture focused on customer success and client delight across the organization.
What We Are Looking For
- You have knowledge of digital channels, advertising and social media
- Demonstrated experience and/or knowledge of marketing automation technologies, digital transformation, corporate insights and research and emerging technologies, including AI
- Familiarity with CRM, business intelligence and analytics
- You have 5-7 years of relevant work experience in a customer facing role managing enterprise customers with global reach
- Bachelor's degree from an accredited college or university, or relevant experience.
- Strong growth mindset and desire to learn and improve. Ability to prioritize and manage multiple internal partners and customer responsibilities
- You have experience delivering large-scale transformational programs across Fortune 100 enterprise clients, working across multiple lines of business to deliver organization-wide impact
- You have experience building, managing and delivering formal executive business reviews (EBR's) to executives, with a focus on quantifiable business outcomes and ROI
- Accountable for overall customer health and have a proven track record of managing and addressing risk through cross functional collaboration.
- Demonstrated technical acumen, genuine curiosity, with a strong appetite to learn new and evolving technologies at a fast pace and apply them to customer's business needs. Ability to translate highly technical issues to a non-technical audience.
- Ability to travel to customer sites
Why You'll Love Sprinklr:
We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.
For more information on Sprinklr Benefits around the world, head to to browse our country-specific benefits guides.
We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever.
We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.
We're excited that you're interested in joining Sprinklr
Please check back frequently to follow up on the progress of your application and continue to update your contact information as appropriate.
Here at Sprinklr, we're on a mission to help every organization on the planet create unified experiences that make customers happier. That customer obsession mirrors our commitment to our own people — to treating them like family, and to sharing a culture that reflects our values.
Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful.
Sprinklr is proud to be an equal employment opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
See Sprinklr's EEO Policy and Equal Employment Opportunity is the Law notice.
Sprinklr is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans during our application process. If you have a disability or special need that requires accommodations, please let us know by filling out this form ) .
-
Customer Success Manager
13 hours ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at ABR Talent, a specialist recruitment partner supporting start-up and scale-up SaaS businesses. As a Customer Success Manager, you will be responsible for managing a portfolio of clients and driving growth through upsell and adoption.Key ResponsibilitiesManage a book of...
-
Customer Success Executive
12 hours ago
London, Greater London, United Kingdom ACCS - ARES Customer Care Solutions GmbH Full timeAbout the RoleWe are seeking a highly motivated and tech-savvy Customer Success/Account Manager to join our growing team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, identifying opportunities for growth, and delivering...
-
Customer Success Manager
6 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time**About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...
-
Customer Success Manager
6 days ago
London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time**About the Role**This is a total accountability Customer Success position where you will be involved in everything from onboarding, through to renewal, adoption and account growth.You will own your accounts entirely and work closely with support, sales, product and engineering to drive maximum client satisfaction and retention.**Key Performance...
-
Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom Nuvei Full timeJob Title: Relationship Manager, EULocation: Multiple offices across Europe with a blend of remote and in-office work.Preference for candidates in the UK.About NuveiIn the dynamic landscape of payment processing, businesses seek reliable and strategic partners to facilitate their growth.WE ARE NUVEI. Nuvei (Nasdaq: NVEI) (TSX: NVEI) is a Canadian fintech...
-
Senior Manager
15 hours ago
London, Greater London, United Kingdom Oracle Full timeAbout the RoleWe are seeking a highly skilled and experienced Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.Key ResponsibilitiesLead and guide a multicultural team of Customer Success Managers to...
-
Customer Success Senior Manager
1 day ago
London, Greater London, United Kingdom Law Business Research Full timeAbout the RoleWe are seeking a highly skilled Senior Customer Success Executive to join our Practice Intelligence Go-to-Market division at Law Business Research.Key ResponsibilitiesManage customer relationships and deliver transformation projects to our entire client group.Work with the technical project team to ensure feedback constantly improves our Access...
-
Senior Customer Success Manager
12 hours ago
London, Greater London, United Kingdom LAW BUSINESS RESEARCH Full timeJob Title: Senior Customer Success ManagerAbout Us:LAW BUSINESS RESEARCH is a leading provider of intelligence, news, analytics, and tools to the legal, GRC, IP, and arbitration markets. We are committed to making our organization an inclusive, respectful, and engaging place to work, with a culture shaped by our core values that promote equality,...
-
Customer Success Manager
10 hours ago
London, Greater London, United Kingdom Caselton Clark Full timeAbout the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesClient Campaign Management: Develop and manage schedules of activity for each client...
-
Customer Success Manager
1 day ago
London, Greater London, United Kingdom Caselton Clark Full timeAbout the RoleCaselton Clark is seeking a highly skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration with...
-
Customer Success Manager
11 hours ago
London, Greater London, United Kingdom Caselton Clark Full time £30,000About the RoleCaselton Clark is seeking a highly skilled Customer Success Executive to join our team. As a key member of our organization, you will be responsible for managing and delivering client campaigns to ensure the success and satisfaction of our customers.Key ResponsibilitiesDevelop and manage schedules of activity for each client in collaboration...
-
Customer Success Manager
14 hours ago
London, Greater London, United Kingdom Stotles Full timeJob Description**About the Role**We are seeking a highly skilled and experienced Customer Success Manager to join our team at Stotles. As a Customer Success Manager, you will be responsible for ensuring the successful adoption and utilization of our SaaS platform by our enterprise customers.**Key Responsibilities**Develop and execute customer success plans...
-
Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom Octopus Energy Full timeAbout Us At Octopus Energy, we are at the forefront of the electric vehicle revolution, committed to providing sustainable solutions for our customers. Our mission is to facilitate a seamless transition to electric driving, ensuring a greener future for all. Role Overview We are seeking a dynamic and experienced Customer Success Manager to lead our...
-
Customer Success Manager
1 day ago
London, Greater London, United Kingdom Harnham Full timeJob Description**Senior Customer Success Manager****Up to £68,000 Salary****London-Based Opportunity**We are working with a rapidly growing market research agency who utilize their in-house SAAS platform to streamline quantitative and qualitative research projects for their clients. This is a new role in their customer success team where you'll be...
-
Customer Success Manager
6 days ago
London, Greater London, United Kingdom Intuit Full timeAbout IntuitIntuit is a global financial technology company that empowers individuals and businesses to achieve financial prosperity. With a portfolio of brands including TurboTax, Credit Karma, QuickBooks, and Mailchimp, we strive to make a meaningful difference in the lives of our customers.Job SummaryWe are seeking a highly motivated and experienced...
-
Customer Success Lead
1 day ago
London, Greater London, United Kingdom Law Business Research Full timeAbout the RoleWe are seeking a highly skilled Customer Success Senior Manager to join our Practice Intelligence Go-to-Market division at Law Business Research.Key ResponsibilitiesManage customer relationships and deliver transformation projects to our entire client group.Work with the technical project team to ensure feedback constantly improves our Access...
-
Customer Success Manager
3 weeks ago
London, Greater London, United Kingdom Nuvei Full timeJob Title: Relationship Manager, EULocation: Flexible working arrangements available across Europe, with a preference for the UK.About Nuvei In the fast-paced world of payment solutions, businesses seek reliable and strategic partners to foster their growth.WE ARE NUVEI. As a prominent Canadian fintech firm (Nasdaq: NVEI) (TSX: NVEI), we empower clients...
-
Customer Success Manager
15 hours ago
London, Greater London, United Kingdom Learn Amp Full timeAbout Learn AmpWe're a rapidly growing, award-winning company on a mission to unlock each organisation's potential through the development and alignment of its people. Our unique People Development Platform helps global customers drive learning, connectivity, and performance in their people—all in one place.We're looking for an ambitious Customer Success...
-
Customer Success Manager
16 hours ago
London, Greater London, United Kingdom Switchee Full timeJob SummaryWe are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Manager at Switchee. As a key member of our Customer Success Team, you will be responsible for building strong relationships with our clients, understanding their needs, and proactively ensuring they achieve their goals by using our products...
-
Customer Success Manager
1 day ago
London, Greater London, United Kingdom Tiro Select Full timeJob Title: Customer Success ManagerAbout the Role:We are seeking a highly motivated and experienced Customer Success Manager to join our team at Tiro Select. As a Customer Success Manager, you will be responsible for ensuring the efficient renewal of existing licenses, preparing pricing and quotes, and upselling to existing customers.Key...