Senior Manager

2 months ago

London, Greater London, United Kingdom Oracle Full time

About the Role

We are seeking a highly skilled and experienced Senior Manager to lead our Customer Success team in the UK-Europe subregion. As a Senior Manager, you will be responsible for driving departmental outcomes and ensuring high levels of customer satisfaction.

Key Responsibilities

  • Lead and guide a multicultural team of Customer Success Managers to achieve departmental and individual performance goals.
  • Develop and implement effective onboarding strategies to drive customer success and supervise the onboarding process for new clients.
  • Provide guidance and insights to customers on improving the value of our offerings and develop a deep understanding of our products and services.
  • Work closely with the sales team to find opportunities for upselling and cross-selling and drive customer renewals by demonstrating the ongoing value of our solutions.
  • Capture customer feedback and collaborate with internal teams to continuously improve products and services.

Requirements

  • 10+ years of validated experience in a customer success role, with 7+ years of confirmed experience in customer success management managing a team.
  • Excellent communication skills in English and Spanish, with the ability to work optimally with and through a matrix and a virtual organization.
  • Commercial sensitiveness of SaaS Software contracts and Implementation costs, with a good level of overall functional Expertise in SaaS (especially in the C&E industry).
  • Flexibility to work from home or travel across the region when required.

What We Offer

  • A competitive salary with exciting benefits.
  • Learning and development opportunities to advance your career.
  • An Employee Assistance Program to support your mental health.
  • Employee resource groups that champion our diverse communities.
  • Core benefits such as life insurance, and access to retirement planning.

About Oracle

At Oracle, we don't just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That's why we're committed to creating a workplace where all kinds of people can do their best work.

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