Customer Service Advisor

2 months ago


London, Greater London, United Kingdom Omega Resource Group Full time

Customer Service Advisor Chippenham£25,000 (Rising after Probation) Hybrid WorkingOur client are a market leading fleet management company, due to continued growth they are seeking a Customer Service Advisor to join their office in Chippenham.

Key Responsibilities – Customer Service Advisor

Take incoming calls from customers who wish to organise service, maintenance and repairs to their company vehiclesReceive calls from customers who have broken downOrganise and book service, maintenance and repairs with the appropriate suppliersEnsure that recovery vehicles are organised promptlyOrganise courtesy vehicles or make first arrangement for rental vehiclesSchedule other ancillary services as requiredKeep customers and other interested parties informed of progressAd hoc tasks as required by the business Qualifications & Experience – Customer Service Advisor


Experience in a customer service related role is essentialMust be adept in the use of a PC, internet and email and able to grasp new software applications easily and quickly.

Able to use Microsoft Word, Excel and Outlook to an intermediate level Benefits – Customer Service Advisor


Death in Service – 4 x salaryCompany Bonus25 days annual holiday entitlement + Birthday + Bank HolidaysHealth InsuranceOn-site ParkingEmployee Assistance ProgrammeDiscounted gym membershipsAccess to flu vaccinationsMental Health First Aiders / Mental Health Employee ChampionsFree eye examinationsSalary Exchange - Holiday purchase scheme (up to 3 days)Salary Exchange - Car SchemePrivate Health cover for employees >10 years' serviceHealth Cash Plan (Medicash)Employee Referral Scheme (£1,000 on successful recruitment)Permanent Health InsuranceCompany sick payFree Breakdown cover (eligible employees – service related)Pension matched up to 5%.

For more information on this role, please contact Andrew Haddon on or send a copy of your CV to Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

For details of other opportunities available within your chosen field please visit our website Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.

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