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Helpdesk Administrator

3 months ago

Solihull, Solihull, United Kingdom Adecco Full time

Helpdesk Administrator Wanted

Are you a tech-savvy problem-solver with a passion for customer service? Look no further We have an exciting opportunity at a leading Facilities Management company to join their dynamic team as a Helpdesk Administrator. If you're ready to take on new challenges, work with cutting-edge technology, and make a difference in people's lives, this is the perfect role for you

About the Company

Our clients mission is to provide exceptional facilities management services that enhance the lives of their customers . Their dedicated team of professionals is committed to excellence and delivering the highest level of customer satisfaction. Join them and be part of a company that values integrity, innovation, and teamwork.

Key Responsibilities

  • Schedule engineers' appointments and coordinate their daily activities.
  • Handle incoming calls and provide prompt assistance to clients.
  • Log job details accurately into the CRM system.
  • Process and log purchase orders efficiently.

Requirements and Qualifications

  • Customer service experience, preferably within a technical support environment.
  • Strong communication and problem-solving skills.
  • Proficient in using CRM systems and handling large volumes of data.
  • Ability to multitask and prioritise tasks effectively.
  • Positive attitude with a desire to learn and grow within the company.

What We Offer

  • Competitive annual salary ranging from £22,000 to £30,000.
  • Full-time permanent position with excellent career development opportunities.
  • A friendly and inclusive working environment.
  • Ongoing training and support to enhance your skills.
  • Work-life balance with a Monday to Friday schedule.

Don't miss out on this amazing opportunity to join our team Apply now and be part of a company that values your skills and dedication.

If you have any questions regarding the above vacancy, please contact Nick @ Adecco today

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.