FM Helpdesk Coordinator

3 days ago


Solihull, Solihull, United Kingdom Stonegate Group Full time

About the Role:

We are seeking a highly organized and proactive Administrative Support Specialist to join our Property Department at Stonegate Group. As a key member of our team, you will provide comprehensive administrative support to our Property Department, ensuring the smooth operation of our property systems and services.

Key Responsibilities:

  • Provide administrative support to the Property Department, including management of internal property systems, planned maintenance visits, and statutory notices.
  • Proactively support and undertake administration in areas such as closed houses, F&F valuations, and utility services management.
  • Manage the day-to-day performance of service providers and contractors to maintain business continuity and achieve agreed service levels.
  • Full engagement with site transition process and movements of pubs internally, ensuring transition period is minimised and ensuring all actions are completed in time for transfer.
  • Provide support for capital investment activity.

Requirements:

  • Commercial awareness and understanding of the need to work with pace and accuracy.
  • Effective time management and organisational skills, administering multiple tasks within budget & deadline.
  • Clear written & verbal communication skills with good attention to detail.
  • Proactive team worker able to work with autonomy.
  • Strong interpersonal skills demonstrating ability to develop relationships and manage customer expectations and business needs.
  • Service orientated; takes ownership with strong focus on call management and query resolution.
  • Positive, can do approach; adapts to changing priorities.
  • Demonstrates strategic thinking.
  • Confident to manage conflict.

About Us:

Stonegate Group is a leading operator of pubs, bars, and late-night venues in the United Kingdom. Our diverse and well-known brands include names like Slug & Lettuce, Be At One and Popworld. We offer a range of benefits to our employees, including 25 days annual leave, annual leave purchase scheme, pension, and more.



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