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FM Helpdesk Coordinator

2 months ago

Solihull, Solihull, United Kingdom Stonegate Group Full time
About the Role

We are seeking a highly organized and proactive Helpdesk Coordinator to join our Property Department at Stonegate Group. As a key member of our team, you will provide administrative support to our field-based teams and provide excellent customer service across all areas of responsibility.

Key Responsibilities
  • Provide comprehensive administrative support to the Property Department, including managing internal property systems, planned maintenance visits, and statutory notices.
  • Proactively support and undertake administration in areas such as closed houses, F&F valuations, and utility services management.
  • Manage the day-to-day performance of service providers and contractors to maintain business continuity and achieve agreed service levels.
  • Full engagement with site transition process and movements of pubs internally, ensuring transition period is minimised and ensuring all actions are completed in time for transfer.
  • Provide support for capital investment activity.
Requirements
  • Commercial awareness and understanding of the need to work with pace and accuracy.
  • Effective time management and organisational skills, administering multiple tasks within budget & deadline.
  • Clear written & verbal communication skills with good attention to detail.
  • Proactive team worker able to work with autonomy.
  • Strong interpersonal skills demonstrating ability to develop relationships and manage customer expectations and business needs.
  • Service orientated; takes ownership with strong focus on call management and query resolution.
  • Positive, can-do approach; adapts to changing priorities.
  • Demonstrates strategic thinking.
  • Confident to manage conflict.
What We Offer
  • 25 days annual leave
  • Annual Leave Purchase Scheme
  • Pension
  • Vitality Healthcare
  • Opt-in dental insurance programme
  • Annual bonus scheme
  • The Stonegate discount card offering discounts across our managed estate
  • Online benefits portal offering discounts across the High Street and other retailers