Helpdesk Administrator

7 months ago


Solihull, United Kingdom Dovetail Group (uk) Full time

Dovetail Group have an excellent opportunity for a **Scheduler/Administrator,** to join our growing helpdesk team, based from our offices in Solihull, West Midlands.

**About Us**:
Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we provide facilities support, becoming a comprehensive and respected member of the FM community. Our additional services include Vegetation Management, Grounds Maintenance, Tree Services, Construction, Cleaning and Training.

**The Role**:
As a Helpdesk Advisor within Dovetail Group, you are the first person our clients contact when they have a work request, or query. It is within the remit of the role that these requests are dealt with efficiently and to ensure the deployment of the most appropriate skilled resource, achieving attendance and completion of the work within the contractual service level agreements.

You will need to accurately record all relevant information to enable full end to end tracking of each job and associated activity, whilst ensuring the compliant completion of work ensuring the required compliance documentation is captured and recorded on the internal and External CAFM systems as required.
Delivering an outstanding customer experience is at the heart of everything we do,

**Main Duties & Responsibilities**:

- Responsible for the execution of the end-to-end work order management, including the co-ordination of all planned and reactive services within the helpdesk remit, detailed planning of work with internal engineers and our external suppliers.
- To accurately record all information on the internal CAFM system (Job Logic) and external client systems necessary to complete Reactive and Planned maintenance tasks.
- To monitor, action and escalate work orders and incidents as appropriate within the business and update customers, keeping then informed of status and progress.
- Creation of purchase order to secure the procurement of services from external supply partners,
- To develop and maintain a good understanding of internal CAFM scheduling systems, and all relevant process and procedures.
- To handle and actively resolve any customer issues according to the Customer Complaint process.

**Essential Qualifications & Experience**:

- Experience working within an FM environment.
- Experience in coordinating service delivery in a mobile environment, including part management and subcontract service delivery.
- Excellent communication - both written and verbal
- Confident IT skills with experience of working across multiple systems,

**Working hours**

**Monday - Friday, 0800-1700, **Possible out of hours phone cover over weekends
- Previous experience in on systems like Job Logic is desirable._

**Job Types**: Full-time, Permanent

Pay: £23,795.20-£25,000.00 per year

**Benefits**:

- Company pension
- Health & wellbeing programme
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: In person


  • Helpdesk Administrator

    7 months ago


    Solihull, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Birmingham/Solihull Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers,...

  • Helpdesk Administrator

    7 months ago


    Solihull, United Kingdom Enertech FM Limited Full time

    Job description An opportunity has arisen to join our ever expanding, well established and reputable facilities maintenance company in our Birmingham/Solihull Office, as part of our Helpdesk team. Experience in Helpdesk Facility’s role is preferred. The role of Helpdesk Administrator involves scheduling engineers’ diaries, liaising with our engineers,...


  • Solihull, United Kingdom Stonegate Group Full time

    FM Helpdesk Coordinator - West Midlands This is a 12 month fixed term contract. Purpose of the role: As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on...


  • Solihull, United Kingdom Stonegate Group Full time

    FM Helpdesk Coordinator - West Midlands This is a 12 month fixed term contract. Purpose of the role: As FM Helpdesk Coordinator, you will provide administrative support to the Property Department and field-based teams, utilising knowledge in order to provide excellent customer service across all areas of responsibility. The role will provide support on...


  • Solihull, United Kingdom M.C.E.S. Full time

    An opportunity has arisen for an Engineer Coordinator to join our existing team at our Solihull offices on the Pre-Planned Maintenance (PPM) and Reactive Helpdesk. All applicants must be computer literate, have excellent organisational skills, be able to perform under pressure and prioritise workload with a systematic approach. Good communication skills...


  • Solihull, United Kingdom Dovetail Group (uk) Full time

    Dovetail Group have an excellent opportunity for a **Scheduler/Administrator,** to join our growing helpdesk team, based from our offices in Solihull, West Midlands. **About Us**: Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we...


  • Solihull, United Kingdom Dovetail Group (uk) Full time

    Dovetail Group have an excellent opportunity for a **Scheduler/Administrator,** to join our growing helpdesk team, based from our offices in Solihull, West Midlands. **About Us**: Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we...

  • Administrator

    9 months ago


    Solihull, United Kingdom Bridge of Hope Full time

    Our client who are one of the leading companies are currently recruiting for a **Administrator **to join their team on a Temporary basis in the Solihull, Birmingham area. **Job Description**: - Schedule PPMs to Engineers. - Schedule work orders with engineers - Scheduling for all responsive repairs; liaising with tenants, client, contractors, and external...

  • Branch Administrator

    2 weeks ago


    Solihull, United Kingdom Statutory Support Services (UK) Ltd Full time

    REPORTING TO THE FINANCE MANAGER - REVIEWING COMPLIANCE PAPERWORK - MATCHING & COMPLETION OF JOBS ON ANY COMPANY SYSTEMS IN USE - SETTING JOBS TO FINANCE STATUS - SAVING & UPLOADING DATA TO SHAREPOINT - LIAISING WITH ENGINEERS - CHASING SUBCONTRACTORS FOR CORRECT PAPERWORK - LIAISING WITH FINANCE REGARDING COMPLETED JOBS/DISPUTED INVOICES - BRIDGING THE GAP...


  • Solihull, United Kingdom Statutory Support Services (UK) Ltd Full time

    REPORTING TO THE FINANCE MANAGER - REVIEWING COMPLIANCE PAPERWORK - MATCHING & COMPLETION OF JOBS ON ANY COMPANY SYSTEMS IN USE - SETTING JOBS TO FINANCE STATUS - SAVING & UPLOADING DATA TO SHAREPOINT - LIAISING WITH ENGINEERS - CHASING SUBCONTRACTORS FOR CORRECT PAPERWORK - LIAISING WITH FINANCE REGARDING COMPLETED JOBS/DISPUTED INVOICES - BRIDGING THE GAP...

  • Systems Administrator

    2 weeks ago


    Solihull, United Kingdom Corza Medical Full time

    At Corza Medical, our mission is to support surgical providers with remarkable service, trusted performance, and outstanding value by creating an unmatched experience that stems from listening to the surgical experts themselves. Our product family is the result of years of experience championing surgeons and listening to their expertise. We deliver...

  • Admin Coordinator

    2 weeks ago


    Solihull, United Kingdom M.C.E.S. Full time

    An opportunity has arisen for an Engineer Coordinator to join our existing team at our Solihull offices on the Pre-Planned Maintenance (PPM) and Reactive Helpdesk. All applicants must be computer literate, have excellent organisational skills, be able to perform under pressure and prioritise workload with a systematic approach. Good communication skills...

  • Scheduler

    7 months ago


    Solihull, United Kingdom Dovetail Group (uk) Full time

    Dovetail Group have an excellent opportunity for a **Scheduler/Administrator,** to join our growing helpdesk team, based from our offices in Solihull, West Midlands. **About Us**: Dovetail Group was formed in 2011 specialising in Facilities Management. Thanks to our continual growth, we have added a host of services and expanded the sectors in which we...

  • IT Support Analyst

    2 weeks ago


    Solihull, United Kingdom Crimson Full time

    **IT Support Analyst** required for a leading organisation based in Solihull, Birmingham, where you will be responsible for providing 1st line IT support to a variety of end-users, working as part of the wider helpdesk team. **Key responsibilities include**: - Log inbound calls and requests, whether speaking to a colleague in person, by phone or via online...


  • Solihull, United Kingdom PLANET RECRUITMENT SERVICES LTD Full time

    **ICT Support Technician** **Solihull** **£25k - plus benefits** **Our client is looking for an IT professional who is hard working, trustworthy and has a passion for IT. Our client has goals to grow in the coming years so getting in now will give you a chance to grow with the company and be trained within.** **Job description** The role will be based...

  • Fm Coordinator

    7 months ago


    Solihull, United Kingdom Serco Plc Full time

    Facilities Management Coordinator Solihull, B91 3QJ Part Time, Permanent (20 hours) 2.5 days per week (Wednesday 1200 - 1600, Thursday 0800 - 1630, and Friday 0800 - 1630) £11,000 per annum plus benefits Here at Serco, we partner with governments to provide public services across Defence, Justice & Immigration, Transport, Health, and Citizen Services. We...