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FM Support Specialist

2 months ago

Solihull, Solihull, United Kingdom Stonegate Group Full time
About the Role

We are seeking a highly organized and proactive individual to join our Property Support Team as a FM Helpdesk Coordinator. This role will provide administrative support to the Property Department and field-based teams, utilizing knowledge to provide excellent customer service across all areas of responsibility.

Key Responsibilities
  • Provide comprehensive administrative support to the Property Department, including management of internal property systems and proactive approach to planned maintenance visits.
  • Conduct weekly structured calls with Property Managers and proactively support administration in areas such as closed houses, F&F valuations, and utility services management.
  • Manage the day-to-day performance of service providers and contractors to maintain business continuity and achieve agreed service levels.
  • Full engagement with site transition process and movements of pubs internally, ensuring transition period is minimized and all actions are completed in time for transfer.
  • Provide support for capital investment activity.
Requirements
  • Commercial awareness and ability to work with pace and accuracy.
  • Effective time management and organizational skills, administering multiple tasks within budget and deadline.
  • Clear written and verbal communication skills with good attention to detail.
  • Proactive team worker able to work with autonomy.
  • Strong interpersonal skills demonstrating ability to develop relationships and manage customer expectations and business needs.
  • Service-oriented, takes ownership with strong focus on call management and query resolution.
  • Positive, can-do approach, adapts to changing priorities.
  • Demonstrates strategic thinking.
  • Confident to manage conflict.
About Us

The Solihull Pub Support Team offices are light and airy, with free onsite secure parking and cycle storage. We have a subsidised canteen serving breakfast and lunch, as well as an onsite pub used for social events. The offices are fully accessible.

What's in it for you?
  • 25 days annual leave.
  • Annual Leave Purchase Scheme.
  • Pension.
  • Vitality Healthcare.
  • Opt-in dental insurance programme.
  • Annual bonus scheme.
  • The Stonegate discount card offering discounts across our managed estate.
  • Online benefits portal offering discounts across the High Street and other retailers.