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Darwin Channel Manager

2 months ago

London, Greater London, United Kingdom Mercer Full time

Darwin Channel Manager

Darwin is a unique and innovative SaaS platform that takes employee engagement to a whole new level. As part of Mercer Ltd, we are fast paced, ambitious, people-focused and on a journey to dominate the global and local benefits market.

We are in the midst of one of the most exciting times in the company's history and while we are already recognized as the global leader in our industry, we will not become complacent. We continue to work to revolutionize the market and our people are what makes this possible.

We are passionately committed to going the extra mile for our clients, partners, and people. Our values to 'be brilliant together' and to 'challenge everything and deliver excellence' are part of our unique culture. This is the glue that binds us. It is time for Darwin to continue its success.

We truly believe that using our platform and products can impact and improve people's lives. In fact, more than 3 million people are already using our platform. That's a lot of people having access to their benefits during all moments that matter to them.

What can you expect?

  • Working with our existing MMB Countries and the Director of Darwin Local, your primary responsibility will be to support the Darwin Local strategy and the continued success of our Darwin platform, from concept to execution. You will provide our local markets with the best practice, tools and approach that enable our stakeholders on all the steps from launching Darwin in market to continued revenue growth.
  • The Darwin Local Channel Manager will oversee all aspects of their specific channel. This means having ownership of a specific region and the associated Darwin growth ambition and targets for the respective region, and priority markets within.
  • Our Darwin Local strategy is designed to empower the Mercer Marsh Benefits (MMB) countries around the world to sell, deliver and service Darwin as if it was their own technology, helping Darwin build the most complete set of locally appropriate Reward Data on the planet.
  • This role can be based from any of our Global offices

What's in it for you?

  • You will have a genuinely unique opportunity to impact the overall growth and success of Darwin Local, working with senior leadership within Darwin and MMB
  • An opportunity to work in a fast growing, innovative company with lots of room for progression, within the safety and maturity of MMC
  • A fail-friendly environment that encourages learning and initiative
  • A yearly budget and the opportunity to build your own flexible benefits package
  • Fast-paced, agile work environment and the opportunity to work with our impressive clients
  • Plenty of career progression and development opportunities
  • We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.

We will count on you to:

  • Work with the local MMB country leadership to build a Value Proposition and Solution Set that makes Darwin a unique proposition in the local country incorporating their existing services
  • Drive growth and new proposition definitions across existing MMB Darwin Local markets; working with the local MMB country leadership to identify opportunities for new market segments and opportunity to build a new/ improved value Proposition and Solution Set, that makes Darwin a unique proposition in the local country, incorporating their existing services
  • Execute the go-to market, including: devising a marketing strategy and collateral, enabling sales champions, building incentive plans and getting your hands dirty in prospects and pitches to win the first Clients in the market
  • Drive commercial enablement activities including Darwin positioning, objection handling and demonstrations.
  • Work with existing MMB Darwin Local markets to drive in life best practices, including contract renewal framework, upsell and white space opportunities
  • Collaborate with O&T and delivery teams to manage the enablement of the Delivery and Service Resource alongside the pipeline of new business being delivered
  • Monitor and manage country success metrics and KPIs, including regular reporting on progress
  • Leverage learnings across MMB Local countries
  • Work with Darwin colleagues to communicate so that an end to end support mechanisms for Clients is built – from Contracting to Roadmap to Support structures
  • Identify opportunities to drive further education and thought leadership
  • Where relevant, plan out a migration strategy to move an existing client base on a local benefit technology to Darwin
  • Coordination and enablement of internal stakeholders
  • Inspire MMB Countries with your passion for Darwin and how it will help our clients deliver benefits that truly benefit
  • Work with the wider Darwin team to explore ways to collaborate and expand local propositions

What you need to have:

  • Diligence, drive and the ability to work with high levels of autonomy
  • Outstanding presentation and demonstration skills alongside a keen commercial acumen
  • Understanding of contracting/renewal process and security review management
  • Excellent Darwin knowledge and an understanding of how Darwin evolve will revolutionize our capability
  • Understanding of the Value Proposition for Darwin alongside the Products and Services that Darwin offer
  • Ability to work with C-suite leadership & working to a revenue based sales target
  • International experience of working with Clients and/or local countries across the world
  • Internal and External stakeholder management will be critical especially in times of tension
  • Relentless energy, drive and passion whilst remaining fun and engaging under pressure
  • Ability to document and build process to measure success and governance

What makes you stand out:

  • Experience working within a Tech or SAAS background
  • Global exposure

Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer's more than 20,000 colleagues are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world's leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit Follow Mercer on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at "

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.