Technical Operations Manager

6 days ago

London, Greater London, United Kingdom Channel 5 Full time

Job Summary:

This is an exciting opportunity to work in a fast-paced, commercially driven, growing digital media team at Channel 5. The successful candidate will be from a service desk, development, testing or network operations background, ideally in the UK Streaming sector, and will be looking to move into a wider operational role.

Key Responsibilities:

  • Live Incidents and Issue Management:
    • Provide technical support for the My5 applications and associated backend services.
    • Act as internal service desk, providing 1st line support to the wider My5 team and other internal Paramount teams.
    • Provide 2nd line support on issues reported by My5 customers.
    • Proactive investigation and analysis of all Channel 5 digital products to identify issues.
  • Change Management:
    • Support the Senior Technical Operations Manager with the management and implementation of application deployments, configuration changes, and network/DNS/CDN changes.
  • Testing:
    • Assist the My5 test team with testing across My5 applications and associated backend services.
    • Assist in the management and configuration of the My5 Test Lab and Test Device inventory list.

Requirements:

  • Self-motivated and highly organized, able to work well within a team, be flexible, and manage time effectively against competing priorities.
  • Commercially focused, with an awareness of the impact of technology decisions on business priorities.
  • Experience in a helpdesk, development, testing or network operations background, and a desire to move into a wider operational role.
  • Strong understanding of Incident management and Change management processes (ITIL).
  • Knowledge of AWS cloud solutions, video quality of service (QoS) solutions, application monitoring solutions, CDN integrations, URL rewrites, content purges, and traffic monitoring.
  • Proficiency in HTML, XML, JSON, CSS, JavaScript, and content management systems such as WordPress or Drupal.
  • Network analysis and configuration skills.
  • Agile development framework experience.

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