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Technical Operations Manager
2 months ago
Oculus Technology Solutions, a leading Managed Service Provider (MSP), is seeking a dynamic and experienced Technical Operations Manager to lead their technical team and oversee service delivery.
Key Responsibilities:- Manage and mentor a team of technical professionals, ensuring they have the necessary skills and knowledge to deliver high-quality services.
- Conduct regular performance reviews and provide ongoing professional development opportunities to enhance team members' skills and expertise.
- Oversee and manage the service desk and project teams, ensuring service delivery meets agreed-upon Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Implement and optimize IT Service Management (ITSM) processes to enhance service delivery efficiency and effectiveness.
- Act as a Subject Matter Expert (SME) for cloud technologies, including Azure and Office 365, as well as IP Networking, Windows Server, and related technologies.
- Support the strategic direction for the business, ensuring alignment with company goals and objectives.
This role offers flexibility to work from home or in a location that will allow you to thrive, with options based in a remote or hybrid work environment.
Oculus Technology Solutions is a company that values innovation and excellence in service delivery. As a Technical Operations Manager, you will be part of a team that is dedicated to providing top-notch services to our clients.
This is a permanent position that offers a competitive salary and benefits package, as well as opportunities for professional growth and development.
