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Technical Operations Lead

2 months ago

London, Greater London, United Kingdom Technical Global Solutions Full time

Job Title: Data Centre Supervisor

Job Summary:

We are seeking a highly skilled and experienced Data Centre Supervisor to lead our team of technicians in our data centre. The ideal candidate will possess a strong technical background in data centre operations and demonstrate excellent leadership skills.

Key Responsibilities:

Team Leadership:

  • Supervise and mentor a team of 5 technicians, providing guidance and support to ensure effective and efficient performance.
  • Conduct regular performance reviews and provide constructive feedback to team members.
  • Coordinate and delegate tasks and projects among the team.

Operational Management:

  • Oversee daily data centre operations, including server maintenance, hardware installations, and network troubleshooting.
  • Ensure that all equipment and systems are functioning optimally and take corrective actions when necessary.
  • Manage scheduled and emergency maintenance activities with minimal disruption to services.

Quality and Compliance:

  • Implement and enforce data centre policies and procedures to maintain high standards of quality and compliance.
  • Ensure adherence to safety protocols and industry regulations, including environmental and security standards.
  • Conduct regular audits and inspections to identify and resolve any operational or safety issues.

Incident Management:

  • Act as the primary point of contact for incident management, including troubleshooting and resolving technical issues.
  • Coordinate with other departments and vendors to address and resolve complex issues and outages.

Project Management:

  • Lead and support data centre projects, including system upgrades, capacity planning, and infrastructure improvements.
  • Develop project plans, timelines, and resource allocation to ensure timely and successful project completion.

Reporting and Documentation:

  • Maintain accurate records of data centre operations, including incident reports, maintenance logs, and inventory.
  • Prepare and present regular reports on operational performance, incidents, and team activities to the Data Centre Manager.

Qualifications:

  • Education: Bachelor's degree in Information Technology, Computer Science, or a related field preferred; relevant certifications (e.g., CompTIA, Cisco, or equivalent) are a plus.
  • Experience: Minimum of 5 years of experience in a data centre or IT operations role, with at least 2 years in a supervisory or team lead position.
  • Technical Skills: Strong knowledge of data centre infrastructure, including servers, storage systems, networking, and power management. Proficiency in data centre management software and tools.
  • Leadership: Proven leadership and team management skills, with the ability to motivate and develop a team.
  • Problem-Solving: Excellent problem-solving and analytical skills, with a proactive approach to resolving issues.
  • Communication: Strong verbal and written communication skills, with the ability to interact effectively with team members, management, and external stakeholders.

Personal Attributes:

  • Highly organized with strong attention to detail.
  • Ability to work under pressure and handle multiple tasks simultaneously.
  • A commitment to continuous improvement and staying current with industry trends and technologies.

Working Conditions:

  • Full-time position, with occasional on-call responsibilities for emergency situations.
  • The role may require working outside of standard business hours and handling physically demanding tasks.