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Internal Account Manager
2 months ago
Key
Responsibilities:
- Serve as the primary point of contact for assigned clients, addressing their needs and resolving issues promptly.
- Build and maintain long-term relationships with clients to foster loyalty and retention.
- Collaborate with sales and service teams to deliver exceptional customer experiences.
- Monitor client accounts to ensure they are using products and services effectively.
- Identify upsell and cross-sell opportunities to maximize revenue.
Qualifications:- Bachelor's degree in Business Administration, Communications, or a related field.
- At least 2 years of experience in an account management or customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Familiarity with CRM systems and customer service software.
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