Operations Coordinator
2 months ago
We are looking for a sharp, highly-organised Operations Coordinator to support our UK ride-hailing operations. You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance.You will be working closely with a high-performing team along with the Team Lead, Operations Specialist and/or Operations Manager.
About us
Bolt is one of the fastest-growing tech companies in Europe and Africa, with over 100 million customers in 45+ countries. We're a global team of more than 100 nationalities joined on a common mission – to make cities for people, not cars. And we need you to make it happen
About the role
You will be responsible for the daily functions that are at the core of the business locally where your work will have a direct impact on supply growth, quality and compliance. Working closely with a high-performing team along with the Team Lead, Operations Specialist and/or Operations Manager.
Your daily adventures will include:
Verify, maintain, organise and audit driver and vehicle documentation
Respond to driver issues both in-person and over email promptly
Find resolutions to driver issues and questions both in-person and over email promptly
Work closely with the local operations teams to streamline relevant processes
Support the local operations teams in local initiatives that contribute to supply growth, quality and compliance
About you:
You have 1+ years experience
You're a great communicator
You have a data-driven analytical mindset
You're a hustler, not stopping after 20 obstacles a day
You have excellent spoken and written English
You're passionate about new technologies and ride-hailing
Customer service or operations experience a bonus
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying if you feel you're the kind of person described above
Why you'll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 500+ cities across 45 countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode.
Take care of your physical and mental health with our wellness perks.
* Some perks may differ depending on your location.
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