Guidance Advisor
1 month ago
As part of the Advice, Guidance and Learner Support Team the post-holder will provide appropriate impartial information and advice to all prospective and current learners as part of a quality, efficient and effective service.
We need you to be able to:
Provide appropriate impartial information and advice to prospective and current students;
Provide appropriate pastoral information and guidance to designated student groups;
Co-ordinate written and personal applications for courses, responses to information requests and follow-up as necessary;
Arrange and participate in pre-entry guidance interviews as necessary;
Provide ad hoc reports and related information to senior management as necessary;
Monitor the College's on-line Information Service and direct enquiries to appropriate staff;
Liaise with the College Faculties, Student Engagement Officer and Senior Funding Officer as required;
Deliver presentations and talks to designated groups both within and outwith the College;
Attend external and College events in a guidance role as appropriate;
Work collaboratively as a member of the College Guidance Team;
Assist with referrals for learners requiring additional support to learn;
Co-ordinate in conjunction with the Team Leader in Advice, Guidance and Learner Support, applications from learners interested in applying through UCAS.
Promote and encourage Equality & Diversity in all aspects of College operations and embed these within student support fund processes;
Carry out any other duty commensurate with the post as required by the Team Leader Advice, Guidance and Learner Support and Head of Service to Support Learners.
You should have:
Good standard of education (HNC or above);
Possess or working towards an appropriate guidance qualification;
Knowledge:
Demonstrate knowledge of student issues within Further Education Student Funding;
Specialist knowledge relating to student support and / or UCAS applications.
Skills and Competencies:
Good level of IT Literacy including a working knowledge of MS Work, Access and Excel;
Ability to work on own initiative or as part of a Team;
Excellent interpersonal and communication skills;
Confident and self-motivated;
Flexible - Ability to travel and work evenings and weekends to cover events; and
Ability to construct, use and maintain a computerised database would be desirable.
Experience:
Previous experience of working within a Further Education environment; and
Previous experience of working within a customer care and client central environment;
Previous experience of working with a diversity of clients especially those with special needs or speakers of other languages advantageous.
The closing date for receipt of completed applications is 11.45 pm on Friday, 09 August 2024.
Job benefits
A generous Local Government Pension
Blended/hybrid working (dependent on the needs of the service)
Annual Leave - 33 days per annum plus 12 public and bank holidays (pro rata for part time)
A professional development review process - continuous professional and personal development
Three Staff Development Days - professional and personal development for all staff
Cycle to Work Scheme
Mileage Allowance - reclaimable for travel on College Business
Employee Counselling -- a service that supports you to stay well at work
Family Friendly Policies - Maternity, Parental, Paternity and Adoption Leave - enhanced entitlements
Sick Pay - Enhanced entitlement above the national average
Wellbeing - a range of activities to enhance and support your wellbeing
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