Guest Experience Agent

1 month ago

London, Greater London, United Kingdom Melia Hotels International Full time

"The world is yours with Meliá"

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is to know that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

About Meliá London Kensington SW7 4PE

Member of Meliá Collection, is an elegant boutique hotel accompanied by the most exquisite service and a refined air. Tradition and avant-garde in the purest English style, this city hotel with elegant rooms and suites fits in perfectly to the most select neighbourhood in the city.

**Hourly rate: £12.94 plus service charge// Health cash back plan // Meals on duty // Pension scheme // Loyalty rewards and referral bonuses // many more**

Guest Experience Agent

Job Mission

To provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

Responsibilities will include, but are not limited to:

  • Actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients' needs.
  • Ensure the customer experience, personalise their stay, anticipate their needs and exceed their expectations.
  • Prepares and checks for VIP's arrival, greets and escorts guests to rooms. Assists in VIP's arrival and departure.
  • Assists reception, Luggage Porters, business center and outlets during busy periods.
  • Answers guests inquires, handles complaints and attend to the needs of the guests with precision, speed and in a professional manner, and to the Hotel's set down procedure.
  • To be fully conversant & capable of acting in an appropriate manner during emergency situations in accordance with the hotel emergency procedures.
  • Undertake duties as directed by the Guest Experience Manager to deliver customer service with excellence.

What are we looking for?

  • A team player
  • Strong attention to detail
  • Be fluent in English; additional Spanish knowledge would be a bonus.
  • Customer service skills.

The successful candidate must already have eligibility to work in the UK.

Because belonging to the great Meliá family is being VIP

Our Benefits Package Includes:

· Competitive Salary

· Holidays: 28 days' holiday including 8 public holidays

· Contributory pension scheme

· Refer a friend bonus: £500 (subject to successfully completed 6 months' probation)

· Discounted dental and health cover with HSF

· Travel & Food discounts: excellent employee special rates in Melia Hotels worldwide for our team members, their friends & families while travelling and staying in our hotels including F&B discount (subject to individual outlets)

· Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform

· Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)

· High street discounts: with Perks at Work

· Pay Day Parties

At Meliá we are all VIP

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, VIP People.

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

If you want to be "Very Inspiring People", follow us on:

INSTAGRAM – TIKTOK – LINKEDIN – INDEED – GLASSDOOR

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