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Guest Services Agent

3 months ago

West London London, London, United Kingdom The Langham, London Full time

The Langham, London; Europe's first Grand Hotel and Forbes 5* rated property, is currently recruiting for the Guest Services Agent to join our talented Front Office team. We are currently seeking to recruit a true hospitality professional, with the flair to deliver service at the highest level.

In the role of the Guest Services Agent, your key focus will be to:

  • carry out a check in procedure
  • room the guests
  • perform a check out procedure
  • deal with guest queries
  • take payments and processing billing
  • carry out the cashiering procedure at the end of each shift

Do you have?-

  • previous experience of working in a Front Office within a similar environment
  • excellent customer services skills
  • great communication skills
  • immaculate personal presentation
  • previous experience of Opera/Fidelio front office management systems is an advantage
  • ability to deal with challenging situations

Apart from a competitive salary, we also offer an excellent range of colleague benefits; such as:

  • 28 days of Holiday (inclusive of Bank Holiday)
  • discretionary service charge
  • overtime payment
  • meals on duty
  • uniform supplied and laundered or if non-uniform colleague, a complimentary valet service of work attire provided
  • complimentary accommodation at other Langham Hotels
  • discounted accommodation at The Langham, London
  • discounts for you and your friends and family in our food and beverage outlets and on Spa treatments
  • a subsidised taxi journey (£20) for any shift you are scheduled to work between 00:00 and 05:00hrs
  • pension plan
  • life insurance
  • eye test vouchers
  • cycle to work scheme
  • season travelcard loan
  • colleague recognition system - being recognised and rewarded for positive guest comments or when you go the extra mile
  • learning and development opportunities, which also include paid and unpaid cross departmental training opportunities
  • two staff parties per year and a number of colleague social and community events

Langham Hospitality Group (LHG) is a global hotel company with properties located in major cities and four continents under The Langham Hotels and Resorts and Cordis Hotels and Resorts brands. It is the hospitality arm of Great Eagle Holdings, a leading property development company in Hong Kong.

The Langham, London is an equal opportunities employer. We recruit and develop our colleagues without reference to age, disability, sex, sexual orientation, gender identity, race or ethnicity, religion or belief, marriage/civil partnership status or pregnancy and maternity status. Our workplace is inclusive and we invite qualified applicants from a diverse range of backgrounds to join us and develop rewarding careers with us.

The Langham London, London's Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, the Artesian Bar and Wigmore Tavern, extensive Meeting & Events facilities, Europe's first Chuan Body + Soul Spa and Sauce by The Langham, our cookery school. The team at the hotel prides itself on creating enchanting encounters for our guests and we've been doing so since 1865.

Would you like to be a Guest Services Agent in such an iconic hotel? Then go ahead, apply

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