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Guest Experience Ambassador

2 months ago

London, Greater London, United Kingdom The Standard London Full time
About The Standard London

The Standard London is a culturally engaged hotel that offers an inclusive spirit and a true creative attitude. Our hotel is a destination layered with events and amusements that leaves you with an uplifted feeling.

Job Summary

We are seeking a highly skilled Guest Experience Agent to join our extraordinary front office team. As a Guest Experience Agent, you will be responsible for engaging with our guests from pre-arrival to post-departure, providing an unparalleled level of hospitality and ensuring a seamless experience.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their queries and unexpressed wishes.
  • Coordinate bespoke services for select VIP guests, including pre-arrival and transfer arrangements, itinerary services, and post-departure assistance.
  • Work closely with our concierge team to take care of tickets, restaurant bookings, and other arrangements.
  • Assist guests with their queries and create an environment that delights, excites, and surprises them.
  • Be the go-to person for information about hotel services and the vibrant city of London.
Requirements
  • 1+ years' prior experience as a Front Desk Agent, Guest Relations, or Guest Services in a similar lifestyle hotel or large city centre hotel.
  • Proven background in a customer-facing role, ideally in a 'lifestyle' or boutique hotel or similar hospitality venue.
  • Flexibility with working hours, including shifts, evenings, nights, and weekends.
  • Exceptional administrative and organizational skills with great attention to detail.
  • Fluency in English is essential; additional languages are a plus.
  • Experience with Opera PMS is beneficial, but full training will be given.
  • Highly social, motivated, and proactive; professionalism and positivity in all interactions.
  • Ability to multi-task and thrive in a high-volume, high-energy environment.
Benefits
  • Accommodation Service Charge
  • Prorata - 28 Days Holiday, rising to 33 Days with service
  • Meals on Duty
  • Pension Scheme
  • Life Assurance (4 x Annual Salary)
  • Medical Assistance (including online GP and Physio)
  • Employee Assistance Programme with Well-being service
  • Discount platform including GYM
  • Worldwide Travel Discounts via The Standard Advantage platform
  • Employee & Family Rates across all Standard and Bunkhouse properties
  • In-house Experience Programme
  • F&B Discounts ranging from 25-50%
  • Recruitment Referral Bonus up to 1,000
  • Tuition Aid Scheme & subsidised training
  • Season Ticket Loan & Bike 2 Work Scheme
  • Social Committee with regular monthly social activities