Guest Experience Ambassador

1 week ago

London, Greater London, United Kingdom Montcalm Collection Full time
About Montcalm Collection

Montcalm Collection is a luxury hotel brand that embodies timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in London's story. Our commitment to classic hospitality remains unwavering, offering an enduring welcome to our guests.

Our Story

We take pride in our heritage, but we're even more excited about our future. Our hotels are a testament to the city's rich history, with each one showcasing a unique blend of architecture and style. From our historic brewery to our Georgian charmer, our storied city-slicker, and our duo of mindful hotels, each property offers a distinct experience that sets us apart.

Our Mission

We're looking for a skilled and ambitious Guest Experience Executive to join our team. As a pivotal member, you'll intervene in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. You'll help shape the Montcalm Collection's next chapter and showcase your skills as a trusted ambassador for one of our hotels.

Benefits
  • Collaborative and empowering team dynamics
  • Pathways for promotions and growth within the brand
  • Recognition and Rewards Program
  • Access to an array of discounts via our Benefits Platform
  • Comprehensive training through Certified Classroom and E-Learnings
  • 28 holidays annually, inclusive of 8 bank holidays. Additional holidays post 2-year tenure
  • Health incentives: Cash-back on optical, dental, chiropractic, and physio services
  • Concession on gym memberships
  • Nutritious meals provided during shifts
  • Complimentary dry-cleaning service for uniforms
  • Inclusive pension schemes
Key Responsibilities
  • Devise, cost, and create uniquely memorable experiences for Montcalm guests
  • Ensure that the highest levels of customer care and service are delivered to all hotel guests at all times
  • Display excellent social skills in handling all types of people and situations, and high levels of versatility and flexibility in meeting the varied needs and expectations of our guests
  • Anticipate guest needs and ensure that expectations are not only consistently met but consistently exceeded
  • Take responsibility for the daily arrivals list and prepare the VIP list ensuring that all guest details are correct
  • Update the VIP list each morning and liaise with the relevant department regarding VIP, Special Occasions, and regular guests
  • Ensure all VIPs and guest welcome/welcome back cards are printed on a daily basis
  • Update guest profiles with requirements and personal preferences
  • Make bookings for guests as and when required i.e. theatre, restaurant, cars etc
  • Assist with Reception and Front Office Duties at busy and peak times
  • Promote the hotel to guests and visitors, contacting the reservations departments and making any advanced bookings for guests as required
  • Encourage and actively seek guest feedback
  • Carry out any reasonable request by any of the senior management team. Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
  • Ensure that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results
  • Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
  • Perform Front Desk duties in high demand times
Essential Qualifications
  • At least 1-year previous experience in a similar role
  • Experience in working in similar role within 4- and 5-star hotels in London
  • Opera knowledge
  • Availability for flexible working schedule
  • Excellent communication, negotiation, and interpersonal skills
  • Ability to handle multiple projects simultaneously
Eligibility

Candidates must be authorized to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives each individual brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we are dedicated to providing a workplace free from discrimination and prejudice.

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Ambassador at Rapport Guest Services. As a key member of our team, you will be responsible for delivering exceptional guest experiences and ensuring that our facilities meet the highest standards.Key ResponsibilitiesProvide warm and welcoming...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Guest Service Ambassador

    1 month ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Job SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...

  • Corporate Guest Services Ambassador

    18 hours ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role OverviewThis is an exciting opportunity to join Rapport Guest Services as a Corporate Guest Services Ambassador. As a key member of our team, you will be responsible for providing exceptional guest experiences across all aspects of our business.Key ResponsibilitiesCovering all roles across the business, including reception, switchboard, concierge, floor...

  • Guest Experience Ambassador

    1 month ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a luxury hotel collection in London, known for our timeless style and exceptional service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper. We pride ourselves on our classic hospitality, which has stood the test of time.Our collection...

  • Guest Experience Ambassador

    1 month ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a luxury hotel collection in London, known for our timeless style and exceptional service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper. We pride ourselves on our classic hospitality, which has stood the test of time.Our collection...

  • Guest Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a luxury hotel collection that embodies timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in London's story. Our commitment to classic hospitality remains unwavering,...

  • Guest Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a luxury hotel collection that embodies timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in London's story. Our commitment to classic hospitality remains unwavering,...

  • Guest Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionMontcalm Collection is a luxury hotel brand that embodies timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in London's story. Our commitment to classic hospitality remains...

  • Guest Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionMontcalm Collection is a luxury hotel brand that embodies timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in London's story. Our commitment to classic hospitality remains...

  • Guest Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a collection of luxury hotels in London, united by timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in the city's story.Our commitment to classic hospitality stands the...

  • Guest Experience Ambassador

    2 weeks ago

    London, Greater London, United Kingdom Montcalm Collection Full time

    About Montcalm CollectionWe are a collection of luxury hotels in London, united by timeless style and peerless service. Our hotels are housed in elegant Georgian townhouses, an 18th-century brewery, heritage headquarters, and a diamond-shaped skyscraper, each revealing a different chapter in the city's story.Our commitment to classic hospitality stands the...

  • Guest Service Ambassador

    5 days ago

    London, Greater London, United Kingdom Accor Full time

    Job Title: Guest Service AmbassadorAt Adagio Aparthotels, we're committed to delivering exceptional guest experiences. As a Guest Service Ambassador, you'll play a vital role in ensuring our guests feel welcome and cared for throughout their stay.Key Responsibilities:Provide personalized attention to guests, anticipating their needs and delivering tailored...

  • Guest Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Rapport Guest Services Full time

    Role ResponsibilityYour key responsibilities will include:Welcoming guests with a smile and ensuring a seamless experience.Providing exceptional support to guests, including escorting them to their destinations and ensuring smooth transitions.Continuously seeking opportunities to enhance our service and innovate.Maintaining awareness of our facilities to...

  • Guest Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Accor Full time

    About UsAt Adagio, we're committed to providing exceptional experiences for our guests. Our philosophy is simple: we want our guests to feel at home, everywhere.Job DescriptionWe're seeking a Guest Service Ambassador to join our team. As an ambassador, you'll be the first point of contact for our guests, ensuring they have a memorable experience with us.Your...

  • Guest Service Ambassador

    4 weeks ago

    London, Greater London, United Kingdom Accor Full time

    About UsAt Adagio, we're committed to providing exceptional experiences for our guests. Our philosophy is simple: we want our guests to feel at home, everywhere.Job DescriptionWe're seeking a Guest Service Ambassador to join our team. As an ambassador, you'll be the first point of contact for our guests, ensuring they have a memorable experience with us.Your...