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Orderline Representative

3 months ago

Huyton, Knowsley, United Kingdom QVC Full time
UK535

The Opportunity

Here at QVC UK, we have been voted as a certified top employer for ten years running - right now, we're looking for individuals with a genuine passion for customer-service to join our award-winning Contact Centre located in Knowsley.Please view our video to find out more about what it's like to work in our Contact Centre at QVC

Hourly Pay

£11.64 per hourContract type

PermanentPart-timeYour working hours

On Call Weekends Saturday & Sunday 15 hours per weekThe hours we allocate to you each week will be within the availability of Saturday-Sunday between 07:00-18:00You will given 2 weeks' notice of your working hours each week.Who We Are

QVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products - from home and fashion to beauty, electronics and jewellery - and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages. In 2021, QVC International served 4.7 million customers and has more than 7,000 team members in the U.K., Germany, Japan, Italy, Poland and China.

Your Impact - What will I do as a Orderline Representative?

Reporting to one of our contact centre leaders, you will be the welcoming friendly voice of QVC and be passionate about providing world class customer service. Our Orderline team members handle inbound customer calls, efficiently & accurately processing customer orders whilst promoting engaging products to improve customer loyalty.

Whilst working as part of a team to ensure our overall success, you will also work towards achievable individual performance targets.

To set you up to be successful and ensure you are ready to be great in your role, you will be provided with a supportive and seamless onboarding experience - which will include two weeks of training.

Remote working approach (Minimum of first 3 months working onsite)

We aim to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. After you have passed your 3 month probationary period, your Leader can discuss what options we have available and what will work best for you.

What You Bring - To be effective in your role you'll need to:

Have the desire to deliver a first-class customer experience.Take ownership of performance and always seek ways to improve.Engage with customers and colleagues, creating a people-focused work culture.Have fantastic communication skills.Experience using a computer is important in this role.As a business we have expectations for our team members to attend work and on time to enable us to serve the needs of our customers and to work effectively as a team, therefore commitment and punctuality are essential within this role.What will I get in return?

A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths - which offers even more exciting opportunities to learn, develop and support our customer.

Submit your application online today We look forward to hearing from you