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Orderline Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our award-winning Contact Centre team at QVC UK. As an Orderline Representative, you will be the welcoming and friendly voice of QVC, providing world-class customer service and promoting engaging products to improve customer loyalty.
Key Responsibilities- Handle inbound customer calls efficiently and accurately process customer orders.
- Provide exceptional customer service and promote products to improve customer loyalty.
- Work collaboratively with the team to achieve overall success and individual performance targets.
- Participate in two weeks of comprehensive training to ensure a seamless onboarding experience.
- Desire to deliver a first-class customer experience.
- Take ownership of performance and seek ways to improve.
- Engage with customers and colleagues, creating a people-focused work culture.
- Fantastic communication skills.
- Experience using a computer is essential.
- Commitment and punctuality are essential in this role.
A brilliant experience and the opportunity to be part of one team dedicated to our customer, playing an important part in our path forward. We have supported career paths – which offers even more exciting opportunities to learn, develop and support our customer.
About QVCQVC empowers shoppers with knowledge and shares insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products – from home and fashion to beauty, electronics and jewellery – and we connect shoppers to interesting personalities, engaging stories and award-winning customer service. Worldwide, QVC reaches more than 200 million homes via our 12 broadcast networks and reaches millions more via multiple streaming services, websites, mobile apps and social pages.
