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Orderline Representative
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About the Role
We are seeking a highly skilled and customer-focused Orderline Representative to join our team at QVC. As a key member of our Contact Centre, you will be responsible for providing world-class customer service, efficiently processing customer orders, and promoting engaging products to improve customer loyalty.
Key Responsibilities
- Handle inbound customer calls and respond to customer inquiries in a timely and professional manner.
- Process customer orders accurately and efficiently, ensuring a seamless customer experience.
- Upsell and cross-sell products to customers, promoting engaging products and improving customer loyalty.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including:
- A competitive hourly rate of £11.64.
- A permanent or part-time contract, depending on business needs.
- A flexible working arrangement, with the option to work from home after a minimum of three months.
- Ongoing training and development opportunities to enhance your skills and knowledge.
- A supportive and collaborative team environment.
Requirements
To be successful in this role, you will need:
- Excellent communication and interpersonal skills.
- A strong customer service focus and ability to work in a fast-paced environment.
- Basic computer skills and experience using a computer.
- Ability to work independently and as part of a team.
- Commitment to punctuality and attendance.
What's Next
If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application online today and take the first step towards a rewarding career with QVC.
