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Orderline Representative
2 months ago
About the Role
We are seeking a highly skilled and customer-focused Orderline Representative to join our team at QVC. As a key member of our Contact Centre, you will be responsible for providing world-class customer service, efficiently processing customer orders, and promoting engaging products to improve customer loyalty.
Key Responsibilities
- Handle inbound customer calls, responding to queries and resolving issues in a timely and professional manner.
- Process customer orders accurately and efficiently, ensuring a seamless customer experience.
- Upsell and cross-sell products to customers, promoting QVC's unique offerings and driving sales growth.
- Work collaboratively with colleagues to achieve team and individual performance targets.
- Participate in ongoing training and development to enhance skills and knowledge.
What We Offer
As a QVC Orderline Representative, you will enjoy a range of benefits, including:
- A competitive hourly rate of £11.64.
- A permanent or part-time contract, depending on business needs.
- A flexible working arrangement, with the option to work from home after a minimum of three months.
- Ongoing training and development opportunities to enhance your skills and career prospects.
- A supportive and dynamic team environment, with opportunities to collaborate and learn from colleagues.
Requirements
To succeed in this role, you will need:
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- A strong customer service ethos, with a focus on delivering exceptional experiences.
- Experience using a computer, with proficiency in relevant software applications.
- Ability to work accurately and efficiently, with a focus on meeting performance targets.
- Commitment to punctuality and attendance, with a focus on delivering high-quality results.
Why Join QVC?
At QVC, we empower shoppers with knowledge and share insights in a lively, engaging way. We offer an ever-changing collection of familiar brands and fresh new products, and we connect shoppers to interesting personalities, engaging stories, and award-winning customer service. Join our team and be part of a global organization that values diversity, equity, and inclusion, where you can be authentic, bring fun and energy to your workday, and make an impact.
