Senior Programme Officer

2 months ago

London, Greater London, United Kingdom KINGS COLLEGE LONDON Full time

About us

The International School for Government (ISfG) is a transformative initiative for King's, as set out in King's Strategic Vision 2029. Since its formation, the scale and scope of the initiative has developed in two important ways. First, the benefits of strategic connection to the Policy Institute, as part of the faculty of Social Sciences and Public Policy, became clear as the skills and focus of the schools are extremely complementary and each will strengthen the other. Second, while digital delivery remains a key aspect of our work, there is clearly demand and benefits in more blended approaches, with significant in-person provision, that takes advantage of our central London location.

The International School for Government (ISfG) is designed to equip policymakers and civil servants from across the globe to meet the challenges of the future, creating leaders capable of delivering the services that citizens expect today. Through education, research and public engagement, the ISfG focuses on the most pressing policy problems, ensuring that policy professionals are prepared with both the hard and soft skills necessary to understand how power, influence and change move through political circles.

About the role

The Senior Programmes Officer works as part of a team to ensure consistent support and delivery of ISfG' s online and blended taught provision providing high quality logistical administrative support.

The SPO will be responsible for delivering outstanding customer experience to relevant stakeholders throughout the student lifecycle from pre-enrolment activities through to graduation and beyond. The majority of the students on the online programmes are in there mid-careers and therefore a proactive approach with leading on communication with students on the programmes and ensuring they have a positive experience of ISfG is important.

The role holder will be resolving complex day-to-day issues, responding in line with university Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for the online programmes. They will represent the ISfG externally with students and clients and internally through wider university activities and committees at all times supporting the School's interests and engaging with university functions.

The role is full time (35hours p/w) and will be offered as an indefinite contract.

Note: All roles in ISfG are subject to Baseline Personnel Security Standard (BPSS) Check:

About you

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Broad vocational experience, acquired through a combination of job-related vocational training and considerable on-the-job experience, demonstrating development through involvement in a series of progressively more demanding relevant work/roles.

2. Clear and accurate communication style both written and verbal

3. Excellent IT skills including Microsoft Word, Excel, Outlook, SharePoint, Forms and databases, Zoom/Teams and learning management systems such as Moodle

4. Experience in the use of databases and student records systems (such as SITS) to provide management information data to a high level of detail and accuracy

5. Excellent attention to detail and record keeping

6. Able to plan own workload, work to tight deadlines and manage multiple projects, reprioritising or adapting as necessary

7. Experience of stakeholder management, ability to work with a broad range of internal and external stakeholders in a professional and assured manner.

8. A good understanding of what ensures excellent customer service in an online education environment.

Desirable criteria

1. Experience of managing and delivering a portfolio of taught provision, with a proactive and transparent approach and a focus on improvement

2. Experience working on custom closed education projects with a long-term client or partner organisation.

3. Commitment to equality and diversity in the workplace.

4. Experience working with professionals and senior executives.

5. Experience supporting online programmes

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the next page after you click "Apply Now". This document will provide information of what criteria will be assessed at each stage of the recruitment process.

Further information

We pride ourselves on being inclusive and welcoming. We embrace diversity and want everyone to feel that they belong and are connected to others in our community.

We are committed to working with our staff and unions on these and other issues, to continue to support our people and to develop a diverse and inclusive culture at King's.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the advert. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

To find out how our managers will review your application, please take a look at our 'How we Recruit' pages.

We are not able to offer sponsorship for candidates who do not currently possess the right to work in the UK.

All roles in ISfG are subject to Baseline Personnel Security Standard (BPSS) Check:

Apply now

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