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Commercial Operations and Tender Manager

2 months ago

Brentford, Greater London, United Kingdom GlaxoSmithKline Full time

Site Name: UK - London - Brentford

Posted Date: Mar

Commercial Operations and Tender Manager

Location: GSK House

Flexible working - 2-3 days a week in office

We're moving towards a more sustainable future with our new headquarters. With better public transport links and proximity to world-class science and technology institutions, we're excited for our move to the vicinity of Earnshaw Street, London WC1A ("the New HQ").by end H1 2024.

As a Commercial Operations and Tender Manager, it is your responsibility to meet the full potential of the region ensuring availability of GSK medicines & vaccines in markets. You will do this by helping to simplify processes, drive efficiencies, developing and measuring performance measures, supporting the delivery of business opportunities and mitigating risks.

You will support and deliver key strategic projects / initiatives that bring broader access to medicines / vaccines in a sustainable and compliant manner, overseen by the Senior Commercial Operations Manager. You will support Partner Markets Commercial Team with cross-functional project management of launch activities necessary for launch readiness and successful introduction of new products across Partner Markets, focusing initially on South Africa.

Other role requirements will involve providing support for the end-to-end tender process in Partner Markets. Ensuring all information relating to tenders is obtained, collated, cascaded to the correct people within GSK and that the correct legal procedures are followed when offering GSK products to external tender stakeholders e.g. GO Interactions, document storage and compliance with the Partner markets Tender SOP. You will work alongside internal stakeholders such as; Distribution Managers, Medical, Finance and Therapy leads.

Key Responsibilities

This role will provide YOU the opportunity to lead key activities to progress YOUR career. These responsibilities include some of the following:

  • Responsible for supporting the implementation of the commercial strategy and operational deliverables across Partner Markets with the Distribution Managers, in alignment with the Head of Partner Markets,
  • Identification of key commercial risk and opportunities and support to the Business Owners to deliver priorities, remove barriers and ensure alignment to the commercial strategy and business priorities accordingly.
  • Support the Senior Commercial Operations Manager and Business Owners to assess markets in terms of potential size and share for the product, with the objective of maintaining/growing market share
  • Support the Senior Commercial Operations Manager and Business Owners with the coordination and tracking of launch activities to ensure Vaccines and Specialty launch preparation & Launch readiness
  • Effectively share best practice, insight & competitor activity across Partner Markets.
  • Support ongoing improvement, simplification and alignment of commercial operations across Partner Markets while maintaining compliance and mitigating risks
  • Develop collaborative relationships with key stakeholders based on trust, openness, honesty and transparency. Demonstrate authenticity, values and integrity.
  • Supports the management of end to end Tender processes in Partner Markets in line with GSK strategy, Tender SOP and all relevant SOPs / legal / legislation requirements: documentation, timely completion of all required approvals and submission, management in internal GSK systems and forecasting, on time supply
  • Support the Senior Commercial Operations Manager with the Partner Market portfolio including process to review feasibility of SKUs and implement portfolio optimization/discontinuation including interacting with medical, regulatory, supply chain and managing my PSR (Product Supply Route) setups.
  • Support the Senior Commercial Operations Manager with Partner Market pricing management process/governance to document pricing decisions including MyPrice system and support commercial review and decision making.
  • Support the Senior Commercial Operations Manager and South Africa team with commercial governance and approval of promotional material and activities in compliant manner and in line with GSK policies
  • Supports with the management and maintenance of compliance knowledge, implementing governance processes to ensure that ALL activities take place in adherence to GSK's prevailing codes, policies and procedures and legal requirements.

Why you?

We are looking for professionals with these required skills and characteristics to achieve our goals:

  • Degree in: Business, Life Sciences or Pharmacy
  • Relevant sales, negotiation, commercial account and order management experience, and/or
  • Commercial operations management (e.g. tender management, portfolio management, process improvement, KPI management,
  • Experience of Tender Management and GO Interactions and/or experience in management of New Products Launch Readiness activities
  • Track record of effective team working, project management, operational KPI management, strong analytical, excel and problem solving skills
  • Commercial acumen: including sound business analytics and interpretation for effective business solution development.
  • Compliance mindset: able to work compliantly against complex and changing sanctions / local & International regulations, GSK SOPs etc.
  • Strong interpersonal skills and experience of working in a multi-cultural environment
  • Ability to drive improvements and performance focusing on Compliance
  • Experience of managing multiple markets commercial activities in Emerging Market and/or knowledge of South Africa market would be advantageous.

Why GSK?

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive.

Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years. Our R&D focus is to deliver a new generation of vaccines and medicines using the science of the immune system, human genetics and advanced technologies to get ahead of infectious diseases, HIV, cancer and other immune-mediated and respiratory diseases. We do all this with a commitment to operate responsibly for all our stakeholders by prioritising Innovation, Performance and Trust.

Our bold ambitions for patients are reflected in new commitments to growth and a significant step-change in delivery over the next five years. This means more GSK vaccines and medicines, including innovative new products, will reach more people who need them than ever before.

We have long believed that building trust is key to stronger performance, helping to create value for shareholders, impact for patients and society and a reason outstanding people choose to work for and with us. That's why being a responsible business is an integral part of our strategy. Taking action on environmental, social and governance issues is a key driver in our strategy.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a place where people feel inspired, encouraged and challenged to be the best they can be. A place where they can be themselves - feeling welcome, valued and included. Where they can keep growing and look after their wellbeing. So, if you share our ambition, join us at this exciting moment in our journey to get Ahead Together.

GSK is a global biopharma company with a special purpose - to unite science, technology and talent to get ahead of disease together - so we can positively impact the health of billions of people and deliver stronger, more sustainable shareholder returns - as an organisation where people can thrive. Getting ahead means preventing disease as well as treating it, and we aim to impact the health of 2.5 billion people around the world in the next 10 years.

Our success absolutely depends on our people. While getting ahead of disease together is about our ambition for patients and shareholders, it's also about making GSK a place where people can thrive. We want GSK to be a workplace where everyone can feel a sense of belonging and thrive as set out in our Equal and Inclusive Treatment of Employees policy. We're committed to being more proactive at all levels so that our workforce reflects the communities we work and hire in, and our GSK leadership reflects our GSK workforce.

As an Equal Opportunity Employer, we are open to all talent. In the US, we also adhere to Affirmative Action principles. This ensures that all qualified applicants will receive equal consideration for employment without regard to neurodiversity, race/ethnicity, colour, national origin, religion, gender, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class(US only).

We believe in an agile working culture for all our roles. If flexibility is important to you, we encourage you to explore with our hiring team what the opportunities are.

Should you require any adjustments to our process to assist you in demonstrating your strengths and capabilities contact us on or Please note should your enquiry not relate to adjustments, we will not be able to support you through these channels

As you apply, we will ask you to share some personal information which is entirely voluntary. We want to have an opportunity to consider a diverse pool of qualified candidates and this information will assist us in meeting that objective and in understanding how well we are doing against our inclusion and diversity ambitions. We would really appreciate it if you could take a few moments to complete it. Rest assured, Hiring Managers do not have access to this information and we will treat your information confidentially.

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GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

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