People and Technical Skills Trainer

1 month ago

Leicester, Leicester, United Kingdom Centrica Full time

Delivery of all aspects of technical training for existing and new engineers in the sector including the delivery of mandatory, reaccreditation, apprenticeships, technical learning programmes, inductions and soft skills training; ensuring engineers within the sector remain compliant with the skills required at the volume required to the timelines required to meet our customer's needs. Supporting our business and the wider sector in developing a workforce of highly skilled and technically excellent engineers known for their quality of work, which will enable our customers to live simply, affordably and sustainably.

This is a site based role at Leicester Academy with some travel required.

The Role:

  • Quality delivery of all areas of technical training relating to all key engineering disciplines
  • Group management and learning journey progression for engineer training groups
  • Meeting required performance levels in relation to success rates and timely skills and qualification attainment
  • Managing all aspects of timely administration relating to engineer training, assessment and internal quality assurance
  • Being a leader and role model for safety performance within the workplace
  • Be an ambassador and promoter of DE&I, creating the culture and environment that allows our colleagues and customers to thrive, through continuous development, modelling inclusive behaviours and proactively managing bias
  • Accountable for own CPD, covering current and future skills requirements, ensuring compliance and technical expertise with relevant competencies, legislation and industry codes of practice as required by the business and sector
  • Building and maintaining relationships with key stakeholders to ensure quality and timely completion of all delivery solutions

Knowledge and Experience:

  • Electrical NVQ Level 3 qualification - City & Guilds 2360 Parts 1 & 2 or equivalent (required)
  • City & Guilds th Edition (required)
  • City and Guilds 2391 or equivalent (highly desirable)
  • Proven experience of delivering and facilitating technical and behavioural learning programmes within large customer orientated business, ideally from a sector where sales and service is a focus.
  • Demonstrated ability to prioritise and manage all aspects of HSE across the learning environment.
  • Proven track record of technical competence.
  • Sufficient experience in a technical role and a full understanding of the Technical Operational Procedures relevant to any learner or group of learners.
  • Understanding of National Vocational Qualifications, Scottish Vocational Qualifications, Learning Skills Councils, Sector Skills Councils, Funding Agencies, and Apprenticeships
  • A functional knowledge of Quality Management Systems and ISO procedures.
  • Ability to manage large group learning experiences or smaller interventions.
  • Ability to influence and communicate with a broad range of stakeholders, across all levels of the business.
  • Strong underpinning knowledge of learning delivery methodology.

The Person:

  • Safety - keeping ourselves, colleagues and customers safe and the appropriate actions to keep everyone and everything safe and secure, recognising and understanding the risks involved in our work.
  • Developing Others - commitment to supporting others to develop and grow and the importance of the collective sharing of knowledge and best practices to deliver an improved customer experience.
  • Customer Focus - putting the customer first, which means having a deep understanding of our customers' needs, a commitment to driving customer satisfaction and a willingness to use the customer's perspective to inform priorities, decisions, processes, and activities.
  • Challenge & Support - respectfully challenging processes, decisions, and working methods that don't effectively lead to the right outcome. It's about being comfortable sharing views and putting suitable support mechanisms in place to support others in the face of adversity.
  • Growth Mindset - self-belief, personal confidence, and openness to learning to enhance the customer experience and develop innovative solutions.

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