Engineering Skills Trainer

6 days ago

Leicester, Leicester, United Kingdom British Gas Full time
Job Overview

British Gas is seeking a highly skilled and experienced Technical Training Specialist to join our team. As a key member of our training department, you will be responsible for delivering high-quality technical training to our engineers, ensuring they have the necessary skills and knowledge to excel in their roles.

Key Responsibilities:

  • Design and deliver comprehensive technical training programs for engineers, covering various key engineering disciplines.
  • Manage and lead training groups, ensuring effective learning journeys and progress.
  • Meet performance targets for success rates and timely skills and qualification attainment.
  • Administer and manage all aspects of engineer training, assessment, and internal quality assurance.
  • Lead by example and promote a culture of safety excellence within the workplace.
  • Act as an ambassador for Diversity, Equity, and Inclusion, fostering an environment where colleagues and customers can thrive.
  • Stay up-to-date with current and future skills requirements, ensuring compliance and technical expertise with relevant competencies, legislation, and industry codes of practice.
  • Build and maintain relationships with key stakeholders to ensure quality and timely completion of all delivery solutions.

Requirements:

  • Electrical NVQ Level 3 qualification - City & Guilds 2360 Parts 1 & 2 or equivalent.
  • City & Guilds 18th Edition qualification.
  • City and Guilds 2391 or equivalent (highly desirable).
  • Proven experience in delivering and facilitating technical and behavioral learning programs within a large customer-oriented business.
  • Demonstrated ability to prioritize and manage all aspects of Health, Safety, and Environment across the learning environment.
  • Proven track record of technical competence.
  • Sufficient experience in a technical role and a full understanding of the Technical Operational Procedures relevant to any learner or group of learners.
  • Understanding of National Vocational Qualifications, Scottish Vocational Qualifications, Learning Skills Councils, Sector Skills Councils, Funding Agencies, and Apprenticeships.
  • A functional knowledge of Quality Management Systems and ISO procedures.
  • Ability to manage large group learning experiences or smaller interventions.
  • Ability to influence and communicate with a broad range of stakeholders, across all levels of the business.
  • Strong underpinning knowledge of learning delivery methodology.

Personal Qualities:

  • Safety - a commitment to keeping ourselves, colleagues, and customers safe, and taking appropriate actions to ensure everyone's safety and security.
  • Developing Others - a commitment to supporting others to develop and grow, and the importance of sharing knowledge and best practices to deliver an improved customer experience.
  • Customer Focus - a deep understanding of our customers' needs, a commitment to driving customer satisfaction, and a willingness to use the customer's perspective to inform priorities, decisions, processes, and activities.
  • Challenge & Support - respectfully challenging processes, decisions, and working methods that don't effectively lead to the right outcome, and being comfortable sharing views and putting suitable support mechanisms in place to support others in the face of adversity.
  • Growth Mindset - self-belief, personal confidence, and openness to learning to enhance the customer experience and develop innovative solutions.

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