Customer Service Specialist

4 weeks ago

Warrington, Warrington, United Kingdom New Balance Full time

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today. At New Balance, We Got Now.

JOB MISSION:

To provide an exceptional service to all our assigned business to business strategic accounts, ensuring a high level of customer care, whilst working collaboratively with the Sales team and key departments across the EMEA business to guarantee maximum orderbook conversion, achieving the year end number and growing brand awareness. We are looking got a team player who is proficient with Excel and demonstrates exceptional customer service skills. This is a fast-paced role which required the ability to manage your time effectively and prioritise tasks continuously.

We offer hybrid working, 3 days on-site and 2 days working from home.

MAJOR ACCOUNTABILITIES

  • Provide exceptional service and managing the order book for our key accounts.
  • Place forward orders in line with monthly order cut off.
  • Maximise order book conversion for our key accounts by collaborating with Sales, Finance, Logistics, and the customer.
  • Attend scheduled Account Manager meetings with sales reps to ensure a full orderbook review.
  • Reconciles to be actioned and communicated to the customer.
  • Ensure that the order book is dated and aligned to key product launches and intros as well as customer required delivery dates.
  • Adhere to Action Orderbook Cleanse and Housekeeping monthly ensuring all deadlines issued by the team are executed.
  • Order books sent weekly to customers and Account Managers where required.
  • Ensure all worksheets, VAS and booking requirements are met and deadlines adhered to.
  • Ensure cancellations are processed in line with EMEA policies.
  • Ensure that minimum standards are met in all aspects of the role and procedures are followed correctly.
  • Take ownership of your personal objectives and development.
  • Communicate effectively with all members of the team and the wider business, escalating any issues outside your remit to the appropriate department.
  • Work within the Data Protection policy to ensure that we are meeting our obligations.

REQUIREMENTS FOR SUCCESS

  • Experience in a similar business to business role or industry as a customer service specialist managing key accounts
  • IT literate – Microsoft Excel skills essential – including V-lookups, Pivot Tables and Formulas.
  • Strong attention to detail.
  • Clear and concise communicator
  • Good relationship builder with internal and external customers
  • Strong organisation & Time Management skills
  • Strong numeracy and literacy skills
  • Strong problem-solving ability
  • Pro-active, ability to work as part of a team or alone
  • Works well under pressure and strict deadlines

Equal Opportunity Employer:

New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.

If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.

  • Customer Service Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Inchcape Retail Limited Full time

    Job OverviewInchcape Retail Limited is seeking a Customer Service Specialist to join our dynamic team.Salary: £13,959.19 with OTE £15,920 + Employee BenefitsHours: 22 hours per week - Shift pattern to be discussed during the interview.Role Summary:In this role, you will play a crucial part in enhancing customer satisfaction and loyalty. As the automotive...

  • Export and Customs Operations Specialist

    22 hours ago

    Warrington, Warrington, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a skilled Customs and Export Administrator to join their team on a permanent basis.The successful candidate will be responsible for ensuring smooth cross-border trade, serving a diverse customer base that includes car and vehicle parts, retail, and media sectors.Key ResponsibilitiesCompleting forms...

  • Customer Service Technician

    7 hours ago

    Warrington, Warrington, United Kingdom HBF Recruitment Ltd Full time

    We are currently seeking a skilled Customer Service Technician to join our team at HBF Recruitment Ltd.This is an exciting opportunity to work with a well-established housebuilder based in the North West region.As a Customer Care Professional, you will be responsible for carrying out remedial works on recently purchased properties, including patch...

  • Customer Service Representative

    4 hours ago

    Warrington, Warrington, United Kingdom Dinex Exhausts Full time

    About Dinex ExhaustsCompany Overview:Dinex Exhausts is a leading provider of exhaust systems and solutions. We are committed to delivering high-quality products and exceptional customer service.Job Summary:We are seeking a highly motivated and customer-focused Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a key role...

  • Customer Service Representative

    21 hours ago

    Warrington, Warrington, United Kingdom Dinex Exhausts Full time

    Job OverviewAbout Dinex ExhaustsDinex Exhausts is a leading global company that specializes in the development and manufacturing of high-quality exhaust systems.Job SummaryWe are seeking a highly motivated and customer-focused Sales Support Specialist to join our team. As a Sales Support Specialist, you will play a key role in supporting our sales team to...

  • Customs and Export Administration Manager

    22 hours ago

    Warrington, Warrington, United Kingdom Hays Specialist Recruitment Limited Full time

    About the RoleHays Specialist Recruitment Limited is seeking a highly skilled Customs and Export Administrator to join their team on a permanent basis.The successful candidate will be responsible for ensuring smooth cross-border trade, serving a diverse customer base that includes car and vehicle parts, retail, and media sectors.Key...

  • Child and Family Support Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking enthusiastic and committed individuals to become part of our Families First team as Child and Family Support Specialists within the Children in Care and Care Leavers Service. This position plays a crucial role in promoting the welfare and growth of children and young individuals in care by ensuring they sustain positive and...

  • IT Service Management Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Russell Taylor Group Ltd Full time £45,000

    IT Service Management Specialist Are you an experienced IT Service Management Specialist with a strong foundation in ITIL principles seeking a new challenge? Salary: Up to £47,000 plus up to 10% Bonus I am currently collaborating with a reputable organization that is looking to enhance their Operations / Desktop Team. This company is committed to providing...

  • Customer Service Representative

    22 hours ago

    Warrington, Warrington, United Kingdom Davies Talent Solutions Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Loan Specialist to join our team at Davies Talent Solutions. As a key member of our sales team, you will play a pivotal role in bringing new customers on board and providing exceptional customer service.Key Responsibilities:Verify customer identity and income through thorough due...

  • Customer Service Representative

    23 hours ago

    Warrington, Warrington, United Kingdom DG Partnership Ltd Full time

    Job SummaryWe are seeking a highly skilled and motivated Collections Specialist to join our team at DG Partnership Ltd. As a Collections Specialist, you will be responsible for contacting customers to discuss their outstanding debts and agreeing on repayment plans.Key Responsibilities:Establish Suitable Repayment Arrangements: Work with customers to create...

  • IT Service Management Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Russell Taylor Group Ltd Full time £45,000

    IT Service Management Specialist Below is a comprehensive overview of the requirements for this position. Are you the ideal candidate for this role? Are you an accomplished IT Service Management Specialist with a strong commitment to ITIL principles seeking a new challenge? Competitive salary up to £47,000 with an additional bonus potential of up to 10% ...

  • Customer Service Representative

    5 hours ago

    Warrington, Warrington, United Kingdom Davies Talent Solutions Full time

    About Davies Talent SolutionsWe are a leading specialist lender of consumer finance, seeking a passionate and results-oriented Customer Loan Specialist to join our growing team.About the Role:In this exciting role, you'll play a pivotal part in bringing new customers on board. You'll be responsible for completing customer due diligence, assessing...

  • Child and Family Support Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking committed and enthusiastic professionals to take on the role of Child and Family Support Specialist within our dedicated Families First team, focusing on the Children in Care and Care Leavers Service. This position plays a crucial role in fostering the well-being and growth of children and young individuals in care, ensuring...

  • Truck Driver

    1 hour ago

    Warrington, Warrington, United Kingdom SPECIALIST RECRUITMENT SOLUTIONS LIMITED Full time

    We are seeking a skilled Class 1 Driver to join our team at SPECIALIST RECRUITMENT SOLUTIONS LIMITED to support our General Haulage operations.Key Responsibilities:Operate a Class 1 vehicle in a safe and efficient mannerTransport goods and materials across various routes and locationsEnsure compliance with all relevant regulations and company...

  • Customer Service Representative

    1 day ago

    Warrington, Warrington, United Kingdom Davies Talent Solutions Full time

    Thriving in a Dynamic EnvironmentDavies Talent Solutions is seeking a passionate and results-driven Customer Loan Specialist to join our growing team. If you're looking for a challenging and rewarding career opportunity, this is the perfect fit for you.About the Role:In this exciting role, you'll play a pivotal part in onboarding new customers. You'll be...

  • Customer Support Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Davies Talent Solutions Full time

    Are you driven by a commitment to assist individuals in overcoming challenges?A prominent Provider of Financial Solutions is on the lookout for a committed and outcome-focused Support Specialist to enhance our expanding Client Care division.Position Overview:In this vital position, you will be instrumental in aiding clients who are experiencing financial...

  • Licensing Customer Support Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Ofcom Full time

    Position Overview:The Licensing Customer Support Specialist plays a vital role in ensuring a seamless licensing process for our clients and stakeholders. This position involves engaging with customers through various communication channels, including emails, live chats, and other digital platforms, to provide exemplary service and support.About the Team:The...

  • Service Engineering Specialist

    3 weeks ago

    Warrington, Warrington, United Kingdom Technical Resource Solutions Ltd Full time

    Position Overview Service Engineering Specialist We invite you to explore an exciting opportunity within our organization, where you can enhance your skills and knowledge in a rewarding technical role. Compensation Package Competitive salary ranging from £34,000 to £40,000 plus additional earnings through overtime, with potential total earnings reaching...

  • Resource Planning Specialist

    28 minutes ago

    Warrington, Warrington, United Kingdom North West Ambulance Service NHS Trust Full time

    Job OverviewNorth West Ambulance Service NHS Trust is seeking a highly skilled Rostering Coordinator to join our team. As a key member of our operations team, you will be responsible for the effective planning and management of ambulance resources, ensuring seamless coverage and efficient use of staff.Main ResponsibilitiesDevelop and implement advanced...

  • Customer Experience Specialist

    23 hours ago

    Warrington, Warrington, United Kingdom The Recruitment Co Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Advisor. As a key member of our inbound customer service department, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer ServiceProvide timely and effective responses to...